Field Service Representative I

Kreg Therapeutics LLC•Washington, DC

2d•Onsite

About The Position

Field Service Representative (FSR) – 1st Shift (On-Site in Hospital setting) Join a mission that truly matters. At Kreg Therapeutics, we partner with hospitals to improve outcomes for their most complex patients. Our specialty beds and 24/7 rental services help clinical teams mobilize patients safely, efficiently, and compassionately. As a fast-growing, mission-driven company, we empower our teams to take ownership, innovate, and make measurable impact every day. We are seeking a dedicated Field Service Representative-On Site (FSR) who will support our operations through delivery support, setup, service, cleaning, and pickup preparation of rental medical equipment. This hands-on role is essential to helping medical teams provide high-quality care.

Requirements

Ability to pass a criminal background check and drug screening
Experience in customer-facing or service-oriented roles is highly preferred.
Strong problem-solving, time-management, and communication skills.
Ability to lift 50 lbs. and safely handle large medical equipment with provided tools and training.
Comfortable working in medical facilities and interacting with clinical staff.
Be able to work 9am-5pm Monday - Friday

Responsibilities

Serve as a professional, customer-focused point of contact at each facility.
Build positive relationships and provide equipment training to on-site staff when needed.
Communicate effectively with central dispatch and hospital staff regarding order status and service needs.
Use sound judgment to troubleshoot challenges and ensure timely service.
Prepare equipment for patient use through cleaning, disinfecting, testing, and inspection.
Move, position, and maneuver specialty medical beds and equipment—up to 1,000lbs. using provided tools and safe handling techniques.
Load and secure equipment prior to transport by the designated driver.
Perform tasks requiring standing, walking, bending, kneeling, or stooping throughout the shift.
Step safely in and out of the truck deck (approximately a two-foot height) to assist with loading/unloading.
Lift up to 50 lbs. as part of routine job functions.
Become proficient in troubleshooting and minor repairs on all Kreg products (training provided).
Drive and operate a 28-foot box truck (about 10–250 miles/day) as needed.
Deliver/service/pick up equipment and coordinate routes with Central Dispatch as needed.
Maintain equipment and workspaces in clean, orderly condition.
Clean and disinfect rental equipment in accordance with company policies.
Accurately complete daily reporting requirements using email, mobile devices, and company software.
Demonstrate strong communication, documentation, and technology comfort.
Complete orders within assigned timeframes.
Perform other duties as assigned.