Field Service Representative -Edmonton, Alberta

Danaher • Edmonton, AB

25d • Remote

About The Position

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Field Service Representative (FSR) for Beckman Coulter Diagnostics is responsible for providing outstanding customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.
This position reports to the Canada West Field Service Manager and is part of the Field Service Organization located in Edmonton, Alberta and will be working remotely to cover Edmonton north and Saskatoon north regions and other regions as necessary.
In this role, you will have the opportunity to:
Independently serve customers by performing troubleshooting, repair, installation, validation, and preventive maintenance on designated instrumentation.
Complete timely and accurate preventive maintenance, field modifications, instrument repairs, and service documentation. Deliver exceptional customer service to Beckman Coulter clients, including technical training on diagnostic products and systems.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. Travel throughout the district’s territory, and or Canada, experiencing all the various places our instrumentation is utilized.

Requirements

• Technical diploma or higher in Biomedical Engineering Technology or Electronics Engineering Technology, or a related field with a minimum of 3-years of relatable experience (field service experience preferred).
• Ability to travel – list specifics 60% travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50lb, any other physical requirements, (e.g., tools, replacement parts, consumables). Physical requirements include frequent bending, stooping, twisting, turning, crouching/crawling, pushing/pulling, and prolonged sitting or standing. Must also be able to reach at, above, and below shoulder level, flex/extend the neck, and demonstrate good hand and finger dexterity.

Nice To Haves

• Experience servicing any of the following IVD instrumentation: clinical chemistry, immunochemistry, hematology, urinalysis, lab automation.

Responsibilities

• Independently serve customers by performing troubleshooting, repair, installation, validation, and preventive maintenance on designated instrumentation.
• Complete timely and accurate preventive maintenance, field modifications, instrument repairs, and service documentation.
• Deliver exceptional customer service to Beckman Coulter clients, including technical training on diagnostic products and systems.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Travel throughout the district’s territory, and or Canada, experiencing all the various places our instrumentation is utilized.

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees