Field Service Technician - Wide Format Printer Equipment (Edmonton, Alberta)

Cansel•Edmonton, AB

7d•Onsite

About The Position

The Wide Format Service Technician will be responsible for the diagnosis and repair of Wide Format printers. This role involves traveling to customer sites 100% of the time to repair their equipment, including occasional out-of-town trips. The company helps clients capture, transform, and manage data, leading to increased field-to-finish efficiency and profitability.

Requirements

Post-secondary education in electronics technology.
Understanding of computer hardware, Windows operating system & I/O interfacing in Windows-based environments.
Experience with Windows-based software diagnostic utilities and flash-loaders.
Strong diagnostic and analytical skills.
Must live in the area to ensure that travel time to client sites is within our desired response time.

Nice To Haves

Prior electronics/computer experience.
Experience repairing, maintaining electronic equipment or wide format printing equipment.
Demonstrated knowledge of electronic repair techniques and associated diagnostic repair equipment.
Computer/network troubleshooting skills related to connecting devices to a network.

Responsibilities

Troubleshoot wide-format printers.
Estimate service costs.
Provide repair and preventative maintenance on a selection of HP Wide Format Printers.
Provide excellent customer service both over the phone and face to face, as well as have an ability to communicate technical information to nontechnical audiences.
Identify and escalate issues requiring additional support to the Manufacturers and/or Service Manager as required.
Complete all required paperwork to ensure efficient tracking and documentation requirements are achieved.
Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
Maintain accurate parts stock, as assigned, counted periodically.
Operate a variety of hand and electronic tools to effectively and properly perform work tasks.
Ensure machines are wiped down after setup, used parts and materials are properly disposed of and accounted for within our system.
Perform other tasks as assigned or required by the Service Manager.

Benefits

Competitive compensation package.
Uncapped Commission incentives for the sales team.
Flexible extended health and dental benefits program.
Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance.
Access to on-line pharmacy.
Company vehicle program for Sales Reps.
Employee Referral Program.
Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
Free access to our online courses database.
Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
Preferred rates on some gym memberships.
Preferred rates on personal insurance.
Generous long service reward program.