Field Service Representative - Thermal- Montreal

Vertiv•Montreal, QC

4d•CA$60,000 - CA$90,000•Onsite

About The Position

Vertiv is hiring a Field Services HVAC Representative in the Montreal region. This role is responsible for service, installation, commissioning, and scheduled and emergency service on Liebert cooling products. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with customers, co-workers, and sales representatives. Continuous communication with the Customer Response Center (CRC), Area/District Offices, and direct manager is also required.

Requirements

Must have a High School Diploma or a Diploma of Vocational Studies (DEP) in Refrigeration
4th Year Refrigeration Apprentice (Quebec) or Certified Journeyperson with a Refrigeration Qualification
3-5 years relevant industry/commercial experience
Professional
Reliable
Team Player
Must be proficient with electrical / electronic test equipment and fundamentals
Must be proficient in reading and interpreting electrical line diagrams and blueprints
Ability to make in depth site evaluations. Skills to include: environmental temperature and general operating conditions
Independently perform fix/repair techniques based on knowledge
Ability to demonstrate proper brazing techniques
Capable of completing tasks and return unit to full operating conditions
Ability to summarize and report all work related tasks performed
Communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills
Mechanical aptitude
Must have ability to regularly lift at least 50 pounds.

Responsibilities

Rely on direction to accomplish goals.
Perform a number of work-related tasks.
Capable of working under direct supervision or independently based upon training.
Render on site and phone assistance to customers.
Communicate with appropriate Technical Support on equipment issues.
Perform work related tasks according to company guidelines for scheduled maintenance.
Implement Field Change Notices (FCN) according to published guidelines.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Operate in a safe manner in accordance with published safety guidelines.
Must wear appropriate PPE as per company guidelines and accordance with job duties.
Adhere to work hours policy guidelines – “14 hours rule”.
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
Provide accurate and timely reporting according to company guidelines (Timecards, expense reports, mileage reports, ticket closure, forms, et al.).
Maintain individual inventory in accordance with company policy.
Provide estimated time of arrival to the Customer Response Center (CRC) where applicable.
Maintain company property according to company policies (Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.).
Provide proper and adequate communication to internal and external customers.
Provide estimated time of arrival to the customer where applicable.
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment.
Strive to provide all customers a “first time fix” for their equipment.
Maintain customer satisfaction rates according to company guidelines.
Attend Customer Meetings as required.
Maximize productivity by combining service opportunities.
Complete all work in an efficient and timely manner.
Capable of making technical and commercial decisions under pressure.
Properly evaluate site and equipment for appropriate billing status.
Maintain productive utilization rate according to company guidelines.
Perform inventory cycle counts according to company guidelines.
Adhere to company dress code and safety regulations.
Understand and comply with company startup/escalation processes and procedure.
Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.