Field Service Representative/Technician

Stiles Machinery • Milwaukee, WI

2d

About The Position

As a Field Service Representative, you will use technical, electrical, and mechanical skills to install, troubleshoot, train, and support customers using advanced machinery and software. The role involves working independently in varied real-world environments while collaborating with customers, vendor technicians, and Stiles teammates. Stiles provides training, a nationwide support network, responsive leadership, and compensation for work and travel.

Stiles Machinery supports manufacturers across North America with technology, parts, upgrade services, education, and training. The company serves industries including aerospace, transportation, alternative energy, architecture and structural elements, furniture, and retail fixtures, and works with materials such as wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals.

The position includes regional travel averaging four days per week, with overtime and mileage reimbursement. The employee will maintain showroom equipment and may assist with customer demonstrations. The role offers technical development and opportunities for career growth within and outside of service.

Requirements

• Valid driver’s license and ability to travel regularly.
• Flexible schedule and a strong sense of responsibility and professionalism.
• Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate’s degree, or willingness to learn.
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation, or completion of a Field Service training program.

Nice To Haves

• Associate’s degree or equivalent in technical training.
• Maintenance or operation experience with woodworking machinery and technology.
• N/C, P/C, or maintenance experience.
• Mechanical experience.
• Military technical experience.

Responsibilities

• Install and start up Stiles-represented technology, and instruct customers on its use.
• Diagnose and resolve mechanical, electrical, and operational issues in the field.
• Document work performed, problems encountered, and customer concerns clearly and promptly.
• Recommend improvements related to reliability, performance, and long-term operation.
• Build trusted customer relationships and serve as a technical partner and problem solver.
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance.
• Maintain showroom equipment and assist with customer demonstrations as needed.
• Develop skills and knowledge of assigned technology while working with vendor technicians and experienced Stiles team members.
• Travel regionally, averaging four days per week.

Benefits

• Competitive pay.
• Comprehensive benefits package including health, dental, vision, and life insurance, paid time off, and retirement options.
• Nationally accredited training programs and ongoing technical development.
• Clear paths for career growth within and outside of service.
• Overtime and mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree