Field Service Representative/Technician

Stiles • Milwaukee, WI

2d

About The Position

As a Field Service Representative, you will use technical, electrical, and mechanical skills to install, troubleshoot, train, and support customers using advanced machinery and software. The role involves working independently in real-world customer environments, often under pressure, while being supported by training, experienced teammates, and responsive leadership.

Stiles Machinery supports manufacturers across North America with machinery, parts, upgrades, education, and training. The company serves a range of industries and materials, with a nationwide service team and regional offices across the United States.

The position includes regional travel averaging four days per week. Stiles offers competitive pay, benefits, technical development, career-growth opportunities, and overtime and mileage reimbursement.

Requirements

• Valid driver’s license and ability to travel regularly.
• Flexible schedule, responsibility, and professionalism.
• Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate’s degree, or willingness to learn.
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation, or completion of a Field Service training program.

Nice To Haves

• Maintenance or operation experience with woodworking machinery and technology.
• N/C, P/C, or maintenance experience.
• Mechanical experience.
• Military technical experience.

Responsibilities

• Install and start up Stiles-represented technology, and instruct customers in its use.
• Diagnose and resolve mechanical, electrical, and operational issues in the field.
• Document work performed, problems encountered, and customer concerns clearly and promptly.
• Recommend improvements to equipment reliability, performance, and long-term operation.
• Build trusted customer relationships and act as a technical partner and problem solver.
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance.
• Maintain showroom equipment and assist with customer demonstrations as needed.
• Continue developing technical skills and knowledge while working with vendor technicians and experienced Stiles team members.
• Travel regionally, averaging four days per week.

Benefits

• Competitive pay.
• Comprehensive benefits package including health, dental, vision, and life insurance, paid time off, and retirement options.
• Nationally accredited training programs and ongoing technical development.
• Clear paths for career growth within and outside of service.
• Overtime and mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree