Field Service Representative II, Cardiopulmonary - Pacific Northwest

LivaNova•Seattle, WA

6d•Onsite

About The Position

As a global medtech company, LivaNova is driven by its Vision of changing the trajectory of lives for a new day and its Mission to create ingenious solutions that ignite patient turnarounds. The company has a relentless commitment to patients and a strong legacy of innovation in healthcare. In response to growth, there is an opportunity for a Field Service Representative II to join the Cardiopulmonary team. This role involves inspecting, servicing, and repairing equipment after receiving training, with frequent contact with the home office for assignments and to review service problems. Assistance may be sought from more qualified personnel for complex issues.

Requirements

Requires high level of organizational and territory management skills.
Demonstrated ability to manage self.
Requires consistent performance in the ability to use logical methods to identify and solve equipment related problems.
Demonstrated strong interactive people skills, a high degree of customer relations skills and the ability to relate well to a wide variety of people.
Strong focus on customer relations and timely resolution of problems.
Demonstrated accountability for field service administrative tasks.
Strong analytical and problem solving skills relating to solving equipment problems.
Stand 90% / Sit/Walk 10%
Availability for call 24/7
Lift 0-50 lbs
Grip, grasp, push, pull
Kneel, stoop, bend, twist, reach above the shoulders
Repetitive use on computer
Pinch repetitively
Oral Comprehension
Communication Skills
Written Comprehension
Mathematical Reasoning
Memorization
Spatial Orientation
Blood borne pathogen exposure
Around 75% travel
Requires 2 years of Technical College or equivalent
Minimum of 3 years as a Field Service Representative or Hospital Technician

Responsibilities

Performs preventive maintenance within scheduled time frames on equipment in assigned territory.
Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory.
Provides corrective maintenance on equipment within assigned territory.
Ensures quality standards are met or exceeded in the performance of services provided.
Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, “intellectual property”, etc.
Completes timely paper work, documentation, and administrative tasks per organizational policy and procedures.
Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge.
Responsible for maintaining financial cost effectiveness within the assigned territory.
Works effectively with coworkers, other departments and customers.
Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions.
Performs other additional duties or projects as assigned.