Regional Director (Pacific Northwest)

CLEAR - Field•San Francisco, CA

19h•$175,000 - $200,000•Remote

About The Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Regional Director, you will be reporting to the VP of Operations and overseeing our airports in the North West region (Salt Lake City, Oregon, Idaho, Seattle, California). The Regional Director is a proven multi unit business leader who will drive operational excellence and business outcomes across CLEAR’s network. This position requires a deep understanding of leadership, strategic vision, and a high level of business savvy. We are looking for an Operations expert who consistently has their finger on the pulse of day-to-day tactical multi-unit operations. You are process oriented, ensure adherence to procedures, and can expertly navigate operational challenges. You will drive employee engagement and foster an environment (across multiple locations) where team members are accountable for delivering exceptional security, sales and customer service experiences, while continuously sharing the CLEAR story. You will oversee all salaried team members in your region and ensure each team is set up for success.

Requirements

10+ years of experience in Operations leadership required
Multi Unit leadership experience required
Ability to travel 75% of the time
Required to successfully complete a government background investigation

Nice To Haves

You are customer-centric, data driven, and have experience driving sales
You are a creative and methodical leader, a solid communicator, and have exceptional interpersonal skills. You see the big picture while at the same time focusing on the details
You motivate, mentor, and influence others (internally & externally) and develop trusted relationships across the organization and with external stakeholders
Bachelor’s degree or higher preferred

Responsibilities

Oversee a portfolio of the business in a geographic region across airports, sports & events
Sets quarterly goals to drive KPIs related to security, service and sales & drives results against sales plan through regional leadership
Responsible for the development of Salaried leaders in your region
Partner with internal and external stakeholders to lead and drive new business ventures
Build and maintain strong relationships with internal and external stakeholders: Airport Leadership, TSA, Contractors, Suppliers, Vendors and CLEAR Team Members across the CLEAR region
Drive policy and procedural compliance with regulatory and legal requirements, escalating to senior/executive management as necessary
Identify gaps, issues and best practices to resolve operational challenges
Partner with public affairs team for civic engagement opportunities

Benefits

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company!
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!