Reservations Coordinator, Pacific Northwest

Pursuit Collection•Columbia Falls, MT

2d•Hybrid

About The Position

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. As a Reservations Coordinator for the Pacific Northwest, you’ll be the behind-the-scenes team member that keeps our contact center operations running smoothly across multiple geographies. You’ll focus on the clerical, administrative, data management, and operational support work that helps our leaders and agents stay efficient and accurate. You’ll work closely with the Central Reservations Manager and Assistant Manager of the Glacier Park Collection and Alaska Collection and help our agents deliver excellent guest experiences every day. This role is a great fit if you love systems, details, and process, and you like being the person everyone relies on to keep things on track. This role is ideal for someone who is a self-starter and wants flexibility and balance, not just a fixed schedule. Enjoys keeping complex operations organized and running smoothly behind the scenes. Likes working with systems and data and takes pride in getting the details right. Thrives in a support role, helping leaders and agents do their best work. Is energized by travel, hospitality, and the idea of supporting teams connected to iconic places in the Pacific Northwest and Alaska. Wants to grow their career in reservations operations, systems, or analytics within a modern, evolving environment.

Requirements

2+ years of experience in hospitality, travel, guest service, reservations, or contact center environments.
Solid understanding of how contact centers and reservation centers operate, including basic KPIs and performance drivers.
Experience working across multiple systems and comfort learning new platforms quickly.
Strong attention to detail with a track record of accurate data entry and data management.
Proven ability to organize and prioritize multiple tasks in a fast-paced environment.
Strong verbal and written communication skills, able to communicate clearly with leaders, peers, and front-line team members.
Demonstrated problem-solving skills, with the ability to proactively identify issues and follow through to resolution.
Ability to work independently with minimal supervision, while also being an effective team player.
High level of professionalism and confidentiality when handling sensitive operational and guest information.
Valid driver’s license required.
Legal ability to work in the United States is required.

Nice To Haves

Experience with one or more of the following systems: Maestro, Inntopia, reservations and attractions booking platforms.
Background working with OTA channels and/or hotel and attractions portfolios.
Experience supporting system audits, data cleanup, or data migration projects.
Prior involvement in building or maintaining SOPs, process documentation, or knowledge base content.

Responsibilities

Provide day-to-day clerical and administrative support to the Central Reservations Manager.
Maintain, update, and organize operational documents, reports, and trackers for our contact centers.
Work daily within reservation and attraction booking systems such as Maestro, Inntopia, Five9, and other related platforms.
Help support data synchronization between systems, ensuring reservations and inventory information are consistent and accurate.
Assist with back-end audits, system “true ups,” and regular data checks to identify discrepancies and follow through on corrections.
Support data migration and cleanup projects, including organizing, validating, and updating records.
Support the creation, updating, and organization of Standard Operating Procedures (SOPs) for reservations processes and systems.
Help build and maintain knowledge base articles, job aids, and reference materials used by reservations agents and leaders.
Proactively identify process gaps, inconsistencies, or recurring issues, and collaborate with leaders to propose and implement improvements.