Field Service Representative (FSR), xCell

Firestorm•Seattle, WA

12h•$95,000 - $110,000•Onsite

About The Position

Firestorm is looking for a Field Service Representative (FSR), xCell who will support U.S. Indo-Pacific Command (USINDOPACOM) operations including U.S. Forces Korea (USFK) and INDOPACOM-region partner-nation pursuits. You will provide responsive deployment capability from the Pacific Northwest, deliver New Equipment Training (NET) sessions, and serve as the first point of human contact for customer-surfaced technical issues on xCell systems. This is an on-call, customer-facing role with INDOPACOM tempo.

Requirements

Associates degree or Trade School Certificate in Engineering or equivalent discipline. In lieu of degree/certificate a High School diploma/GED or military service with 8+ years of relevant experience
U.S. Citizenship required due to ITAR regulations & the ability to maintain a Department of Defense (DoD) security clearance
Active Secret clearance at hire required.
3+ years field service experience on industrial, additive manufacturing, or military hardware platforms.
HP Multi Jet Fusion (MJF) certification, required to obtain within first 90 days post-hire.
Current U.S. passport at hire.

Nice To Haves

Prior U.S. military service in a maintenance MOS; Pacific Air Forces (PACAF), 8th Army, or III Marine Expeditionary Force (III MEF) experience preferred.
Top Secret eligibility.
Pacific-region customer-facing experience.
Familiarity with ITAR shipping documentation and HAZMAT protocols for Pacific routes.

Responsibilities

Provide on-call deployment capability from the Pacific Northwest to U.S. INDOPACOM-area customer sites.
Deliver NET sessions on xCell systems as instructor or assistant instructor.
Diagnose, troubleshoot, and repair xCell systems in the field within the Tier 1 / Tier 2 playbook; escalate to Senior FSR / Tech Lead as needed.
Log every field-surfaced event in the VOC Field Capture Form within 24 hours per the published SLA.
Maintain the regional field tool kit, parts inventory, and field-deployable test fixture.
Build and sustain working relationships with INDOPACOM-area customers including USFK partner units when contracts support.
Perform other duties as needed

Benefits

Comprehensive medical, dental, and visions plans
401(k) Retirement Savings Plan
Equity grants
Unlimited PTO
Extremely generous company holiday calendar, including holiday hiatuses in July & December.
Generous Parental Leave
Lifestyle Spending Account
FSA
DCFSA
HSA
Hospital Indemnity insurance
Critical Illness insurance
Accident insurance
Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
Mental Health Resources: free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available.