Field Service Representative (FSR), xCell

Firestorm•Hurlburt Field, FL

3h•$85,000 - $110,000•Onsite

About The Position

Firestorm is looking for a Field Service Representative (FSR), xCell to be positioned to support U.S. Special Operations Command (USSOCOM) and partner customers operating in the Hurlburt and Eglin Air Force Base area. You will deploy from this region to customer sites, delivering New Equipment Training (NET) sessions, and serve as the first point of human contact for customer-surfaced technical issues on xCell systems. This is a regionally-anchored, customer-facing role.

Requirements

Associates degree or Trade School Certificate in Engineering or equivalent discipline. In lieu of degree/certificate a High School diploma or GED with 6+ years of relevant experience is required.
U.S. Citizenship required due to ITAR regulations & the ability to maintain a Department of Defense (DoD) security clearance
Active Secret clearance at hire required.
3+ years field service experience on industrial, additive manufacturing, or military hardware platforms.
HP Multi Jet Fusion (MJF) certification, required to obtain within first 90 days post-hire.
Current U.S. passport at hire.
Willingness to relocate to or already resident in the Hurlburt / Eglin AFB area.

Nice To Haves

Prior U.S. military service with a maintenance MOS or equivalent; SOCOM-component or aviation-maintenance background preferred.
Top Secret eligibility.
Prior employment at additive manufacturing OEM or defense-industry field service organization.
Familiarity with ITAR shipping documentation and HAZMAT protocols.

Responsibilities

Deploy from the Hurlburt / Eglin region to customer sites in the U.S. Special Operations and CENTCOM-area operational landscape.
Deliver NET sessions on xCell systems as instructor or assistant instructor.
Diagnose, troubleshoot, and repair xCell systems in the field within the Tier 1 / Tier 2 playbook; escalate to Senior FSR / Tech Lead as needed.
Log every field-surfaced event in the VOC Field Capture Form within 24 hours per the published SLA.
Maintain the regional field tool kit, parts inventory, and field-deployable test fixture.
Build and sustain working relationships with SOCOM-area customer operator and command staff.
Perform other duties as needed

Benefits

Relocation assistance is available
Comprehensive medical, dental, and visions plans
401(k) Retirement Savings Plan
Equity grants for new hires
Unlimited PTO
Extremely generous company holiday calendar, including holiday hiatuses in July & December.
Generous Parental Leave
Lifestyle Spending Account
FSA
DCFSA
HSA
Hospital Indemnity insurance
Critical Illness insurance
Accident insurance
Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
Mental Health Resources: free mental health resources 24/7 including therapy and more.
Additional work-life services, such as free legal and financial support