Field Service Project Coordinator (Bulk Gas)

Airgas•Roseville, MN

1d•Onsite

About The Position

The Field Service (Bulk) Project Coordinator provides technical direction to the Specialty Gas and Bulk Gas Teams and acts as liaison to other internal departments, such as accounts receivable, customer service, operations and branch associates. This position will act as a Coordinator to submit quotes, track orders and deliveries, enter and update contracted pricing, provide timely research/resolution to customer issues and requests for information. The position will also provide technical direction and respond to technical questions of the group and will work closely with the Director of Cylinder Supply Chain to assure that the Bulk Projects are completed according to Airgas guidelines. The Field Service (Bulk) Project Coordinator plays an integral role in the growth of our Bulk and Microbulk business. Is involved with almost every aspect of the installation, upgrade, repair and maintenance of bulk and microbulk portfolio. Will communicate and interact with every functional area of our business as it relates to this fast growing portfolio on a daily basis.

Requirements

HS Diploma or equivalent
5 years in a customer-service/administrative related role.
Demonstrated ability to lead in a technical environment.
Excellent customer service skills.
Demonstrated ability to effectively organize priorities and a high attention to detail.
Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results.
Uses candor and sensitivity in their dealings with others.
Demonstrated proficiency in Google suite applications and Microsoft Office (Word, Excel).
Ability to work independently and under pressure to meet deadlines.
Occasionally may be required to move up to 60 pounds or more with the aid of material handling equipment.

Nice To Haves

Demonstrated advanced knowledge of SAP preferred.

Responsibilities

Use the P&ID tool (that is completed) to order capital equipment - Send quotes to Lori (which should be in the folder)
Track equipment delivery dates - Keep the tracking sheet updated for team visibility.
Coordinate the Installation - Partner with Field Managers, Vendors, AMG, and Bulk Specialists to align on dates and schedules - Identify and flag any hurdles for resolution.
Post Installation - Ensure documentation in the project folders is complete and accurate (Red lined P&ID, Install Photos, Install documentation). If items are missing, collaborate with field managers to ensure they are corrected. Finalize and "Close" the project.
Maintain Bulk Pricing Matrix.
Steward and update the equipment costing files used for budgetary estimates.
Guide Special Projects.
OPEX reduction projects such as coordination of purchasing components, tracking, etc.
Coordinate activities with 3rd party vendors.
Track and help steward used equipment within the region.
Develop, maintain, and cultivate a database of available equipment.
Log equipment used and returned with projects.
Assess usability of equipment and schedule repairs as needed.
Support IMS Audit Activity and any associated follow-up required.
Provide back up support for Field Service Administrator.
Serves as a primary resource to provide technical direction, respond to questions, and assist with resolving issues for other Coordinators.
Provides customer support to internal and external customers in relation to Specialty Gases.
Assists accounts receivable with problem invoices, researches and gathers supporting documentation, and submits corrections as required.
Works with branches to redeploy slow-moving or excess inventory.
Maintains a high level of customer service by supporting the sales force via telephone, email, fax, or in person.
Communicates daily with sales force personnel regarding quotes, order status, deliveries, back orders, and pending items.
Review requisitions for vendor-ordered products.
Reviews requisitions for stock transport orders for specialty gas products.
Converts the requisitions to purchase orders (POs).
Updates distribution lead times as necessary.
Sets up and/or updates records for vendors & materials in the system and source lists; this includes extending materials to the production plant and maintaining the plant material master parameters and source list.
Creates and executes production orders/purchase orders and any stock transport order.
Runs reports to ensure all electronic purchase orders (EPOs) are submitted to vendors.
Receives order acknowledgements from vendors and updates POs with vendor ship date and order.
Reviews purchase orders (PO’s); expedites, reports, and follows up with vendors on purchase orders that are late.
Identifies the order priority and communicates with the necessary departments.
Submits changes to procurement types.
Extends Bill of Materials (BOM’s) and Routings.
Assists with inside sales and marketing by participating in warm phone sales to potential new customers and obtaining leads for Sales Reps and ordering/distributing sales & marketing related information.
Accurately completes all daily, weekly, and monthly documentation on a timely basis.
Support the accuracy of team documentation for other Coordinators.
Is guided by all company policies and safety procedures and guidelines.
Other duties as assigned.