Field Service Professional - Tyler, TX

NRG Energy•Tyler, TX

6d•Onsite

About The Position

Vivint Smart Home, an NRG-owned company, is hiring a Field Service Professional to install and service smart home technology while identifying opportunities to recommend and sell equipment upgrades or service enhancements. The role combines technical work, customer education, and consultative sales. Employees receive paid virtual and on-the-job training, ongoing coaching, and opportunities for development and advancement. The position follows a four-day, 4/10 workweek that includes Saturdays. A company vehicle and gas card are provided for work use, and drive time to and from appointments is paid.

Requirements

Valid driver’s license and satisfactory driving record.
Ability to pass post-offer background screening and meet licensing requirements in accordance with applicable laws.
Ability to safely climb and descend extension and step ladders with tools and equipment repeatedly.
Ability to frequently lift, carry, and maneuver up to 50 pounds.
Ability to work outdoors in varying weather conditions, including heat and cold.
Ability to enter and work in attics, including in temperatures that may exceed 110°F for short periods and through openings as small as 16” x 30” or 18” x 24”.
Ability to crawl, kneel, crouch, and work in awkward postures for up to 60 minutes at a time.
Ability to maintain three points of contact while navigating or traversing trusses without stepping on drywall between trusses.
Ability to stand for extended periods and perform computer and telephone work while seated as needed.
Ability to perform outdoor work where bee stings are a potential hazard.
Ability to build rapport and trust with diverse customers and act with integrity.
The role requires a sales mindset; experience in retail, B2C sales, insurance, or service-based sales is identified as an advantage.

Nice To Haves

Experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales.
Experience in cable or satellite installation, pest control, construction, or solar industries; helpful but not required.
Experience as a technician or sales professional seeking a hands-on career change.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customer homes and recommend and sell equipment upgrades or service enhancements on-site.
Train homeowners to use their new smart home system.
Conduct a safety assessment at every home to help ensure a safe environment for employees and customers.
Operate a company vehicle for work appointments.
Participate in coaching and leadership training to support career development.

Benefits

Competitive hourly base pay plus uncapped commission and performance incentives.
Paid virtual and on-the-job training, ongoing coaching, and support.
Take-home company vehicle and gas card for work use.
Paid drive time to and from appointments.
Four-day workweeks (4/10 schedule, including Saturdays).
Tools, cell phone, tablet, and required job-duty licensing provided and paid for.
Ten paid holidays.
Two weeks of paid time off; PTO may not be used during the first 90 days.
401(k) with 6% company match.
Employee Stock Purchase Program.
Employee pricing on Smart Home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.