Field Service Partner Administrator

Samsung Electronics•Plano, TX

8d•Onsite

About The Position

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. The Specialist, Field Service Partner Administrator is responsible for overseeing all aspects of Service Partner relationship setup; including customer vendor master to ensure internal policy and process is followed. The position is expected to work within all guidelines to support all aspects Field Service business for B2C and B2B including but not limited to master data, compliance and non-warranty payment processing, and reporting.

Requirements

Bachelor's Degree in Business
3+ years’ experience in Service Administration
Exceptional Communication skills
Employee Time management
High quality writing and editing abilities

Nice To Haves

Proven expertise in vendor relationship management and contract review
Proficient in utilizing SAP/ERP systems for operational efficiency and data management
Demonstrated ability to collaborate effectively across diverse functional teams in dynamic, high-pressure environments
Strong aptitude for rapid assimilation and mastery of new technologies, systems, and applications

Responsibilities

Follow guidelines put in place in relation to company policy for compliance of customer/vendor master
Report network compliance of service network; background, license, insurance, sales tax etc.
Process new service contracts to onboard providers as needed
Execute all aspects of customer, vendor, partner system setup to ensure internal checkpoints are met
Process payments for non-warranty approved items
Work hand and hand with contracting staff to execute current projects and tasks
Engage with leadership to monitor and revise policies related to compliance of customer/vendor master that are appropriate for Field Service.
Overall management of service network; background, license, insurance, sales tax etc.
Work with Field Service teams to expedite execution and onboarding of necessary service contracts
Secure budget and manage non-warranty payments to service network within said budgets within a timely manner