Field Service Order Coordinator

Cogent•Golden, CO

5d•Onsite

About The Position

Cogent Inc., an employee-owned company, is seeking a bright, self-driven individual to help coordinate and schedule field service work for its valued customers. This position will play an integral part in the overall operation of the company by coordinating the entire service process from beginning to end. The role involves partnering with internal departments and external vendors to ensure deadlines are met, resources are available, and the highest quality standards are maintained. The position is primarily an office environment with some shop time and potential for overtime and travel for training.

Requirements

Three years’ minimum experience in entry level construction management, project management or equivalent
Ability to perform tasks with high attention to detail and accuracy
Ability to work both independently and in a team-oriented, collaborative environment
Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
Knowledge of purchasing and sales techniques
Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Excellent verbal and written communication skills
Excellent customer service, interpersonal and phone etiquette skills
Proficiency in MS Office including Word, Excel
Proficiency in P21 or other accounting/scheduling software programs

Responsibilities

Prepare and distribute timely service estimates
Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity
Responsible for the procurement of all parts, equipment, and tools needed for each job
Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
Prioritize tasks based on customer need (internal and external)
Monitor quality from project planning through service completion
Process service-related warranties and returns to vendors in a timely manner
Develop and maintain solid relationships with customers both internal and external
Communicate directly with customers in regards to scope, schedule and cost
Manage schedules for technicians and other field-service related personnel
Embody and exhibit Cogent’s core values on a daily basis