Field Service Order Coordinator- Rental

Cogent•Fenton, MO

5d•Onsite

About The Position

About the Role Are you looking for more than just a job—a place where your contributions make a real impact, and your success is shared with your team? At Cogent , an employee-owned company , we’re proud to offer exactly that. We’re seeking a bright, self-driven individual to help coordinate and schedule rental field service and shop repair work from start to finish. If you're passionate about operational excellence and collaborative teamwork, this could be the perfect opportunity for you. This position will work out of our Fenton, MO facility.

Requirements

Strong working knowledge in rentals, invoicing procedures, customer service, and sales techniques.
Strong problem-solving and time-management capabilities.
Ability to communicate effectively (i.e. email, text, phone, verbal, spreadsheets) with excellent verbal and written communication skills.
Proficiency in MS Office and Google Suite: including Word, Excel, Gmail, and Google Drive.
Experience with ERP or scheduling software ( Epicor P-21 preferred ).
Strong interpersonal and customer service skills.
Ability to work both independently and in a team-oriented, collaborative environment, building strong working relationships and a positive work environment.
Ability to effectively multitask, prioritize, and execute tasks in a high-pressure environment.
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to elicit cooperation and defuse tension.
Must be a self-starter, highly organized, and detail orientated.
Dependable: can be depended upon to consistently be present during normally assigned hours. Specifically, a consistent physical presence at the office location during normal business hours is critical to ensuring customers can rely upon our personnel to be available for unplanned needs to deliver or pickup of rental equipment.
Adaptable to changes in the work environment, meets challenges with resourcefulness, changes approach as needed to fit the situation.
Commitment to Quality: Monitors and double-checks own work to ensure accuracy and thoroughness, displays commitment to excellence, and looks for ways to improve and promote quality.
Customer-centric mindset: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer.
Ability to establish and maintain effective relationships with customers.
Initiative: Takes ownership of own work, doing what is needed without being asked, following through.
Professionalism: Reacts well under pressure, treats others with respect and consideration regardless of their status or position, and accepts responsibility for own actions.
Efficiency: Planning, managing time well, being on time, being cost conscious, thinking of better ways to do things.
Development: Being receptive to feedback, willing to learn, embracing continuous improvement.

Nice To Haves

Epicor P-21 preferred

Responsibilities

Answer incoming rental calls, respond to inquiries, and assist field technicians and customers.
Create, maintain, and track rental contracts.
Verify customer account status, quote preparation, asset reservation/distribution.
Maintain all documentation relating to the rental and sale of equipment.
Maintain knowledge of all rental products, pricing and terms, sales and policies.
Log, monitor, and record customer insurance and credit worthiness.
Inventory control: Monitor, adjust, and correct equipment inventory records to ensure accurate and reliable information.
Order additional inventory as needed to maintain adequate availability and fleet readiness.
Daily participation in team meetings to review the activities for the day throughout the rental footprint.
Coordinate with the rental team to schedule shop and field technicians for installs, repairs, service calls, and preventive maintenance.
Work closely with technicians and sales to coordinate customer-owned and company-owned pump repairs, via check-ins, inspections, illustrated parts breakdowns, order entry management, parts ordering, repair quote generation, and interpreting and preparing technician reports for customer review.
Coordinate trucking logistics for projects and internal branch transfers (includes LTL, hot shots, rollback trucks, flat beds, and hazmat).
Assist in identifying best practices for information workflow and ordering proficiencies within the rental department.
Build, develop, and grow vendor business relationships vital to the success of the rental department.
Support the duties of the Rental Manager during periods when the Rental Manager is not available.
Support other Order Coordinators at other locations with projects as needed.
Assist the rental technicians and/or customers in rental equipment yard with loading and unloading during periods of high workflow.
Follow safety policies and regulatory requirements, observe safety and security procedures, report unsafe conditions and use materials and equipment properly.
Continually educate oneself to improve in operations and personal performance.
Perform other duties as needed.
Overtime may be required short notice (55 hours per week may be required during high volume times).