Field Service Operations Manager

Delta Star•Forest, VA

About The Position

Delta Star Inc. is seeking a strategic, people-focused, and operationally minded Field Service Operations Manager to lead the day-to-day operations of our Field Service business. This role involves guiding teams, building efficient workflows, and driving operational excellence across a dynamic, multi-location environment. The Field Service Operations Manager will oversee all operational functions within the Field Service Operations team, ensuring safety, quality, and efficiency across every project. Responsibilities include leading and developing staff, strengthening processes, partnering closely with sales teams, and implementing strategies to elevate performance and customer satisfaction. The day-to-day involves team leadership, operational planning, and strategic problem-solving, managing technicians across multiple locations, reviewing performance metrics, addressing operational challenges, ensuring work is completed safely and efficiently, collaborating with sales teams to validate project feasibility, acting as an escalation point for urgent customer needs, and continuously identifying opportunities to improve workflows, reduce costs, and boost quality.

Requirements

Bachelor’s degree in Business, Finance, Engineering, or a related field.
Five years of relevant experience required.
Strong background in electrical substation maintenance with an emphasis on medium-voltage power transformers.
Understanding of electrical substation testing, safety standards, asset management, and life-extension practices.
Demonstrated ability to lead and motivate diverse teams across multiple locations.
Strong analytical skills with the ability to interpret data and drive informed decision-making.
Excellent project management and organizational abilities; able to manage multiple priorities.
Exceptional written and verbal communication skills for both internal and customer-facing interactions.
High proficiency in Microsoft Office applications.
Positive, team-oriented mindset with a willingness to help wherever needed.

Nice To Haves

7+ years of relevant experience preferred.

Responsibilities

Lead, mentor, and manage Operations staff across multiple locations, including remote employees.
Oversee hiring, onboarding, task assignment, training, and performance evaluations.
Develop and implement operational strategies, goals, and schedules.
Identify and resolve operational issues; respond to emergencies and implement corrective actions.
Analyze processes and design improvements that enhance productivity, safety, and quality.
Track and report KPIs; analyze operational data to support strategic decision-making.
Manage operational expenses, identify cost-saving opportunities, and support budget oversight.
Monitor and maintain compliance with safety, testing, and quality standards.
Partner with sales teams (Proposals, RSD, Reps, etc.) to ensure accurate and achievable quotes.
Serve as the escalation point for sales and operations on customer-related matters.