Field Service Operations Manager

Young Community Developers • Eglin Village, FL

5h • Onsite

About The Position

DZYNE Technologies, based in Irvine, California, is a fast-growing company leading the future of autonomous defense, developing and manufacturing advanced airborne and ground-based defense solutions deployed in over 50 countries. Their technologies are field-proven, scalable, and production-ready, backed by U.S. Government Programs of Record. The company fosters a culture of collaboration, integrity, and purpose, valuing diverse perspectives and supporting team member success. The Field Service Operations Manager is responsible for assisting with the leadership, coordination, and readiness of all Field Service Representatives (FSRs) supporting DZYNE Technologies’ Unmanned Aircraft Systems (UAS) programs. This role ensures field service activities are executed safely, professionally, and in compliance with company policies, contractual requirements, and customer expectations. The Manager maintains responsibility, accountability, and authority (RAA) for field service execution and serves as the primary liaison between deployed field teams, Flight Operations leadership, and engineering.

Requirements

• Proven experience in Field Service, Aviation Maintenance, Flight Operations, or related technical operations
• Prior experience leading or supervising field service teams
• Strong understanding of avionics systems, data links, GCS operations, or unmanned aircraft systems
• Ability to manage and coordinate field deployments, scheduling, and personnel assignments
• Strong troubleshooting and problem‑solving skills in fast‑paced or remote environments
• Ability to interpret technical manuals, schematics, and engineering documentation
• Excellent communication skills to coordinate across departments (Flight Ops, Maintenance, Engineering, etc.)
• Demonstrated ability to manage multiple competing priorities
• Proficiency in creating reports, tracking metrics, and maintaining operational documentation
• Technical Degree (Aviation, Engineering, Electronics, etc.) or related military experience
• Secret Clearance Level Required
• Candidates must be legally authorized to work in the United States on a full-time basis without the need for current or future employment visa sponsorship.

Nice To Haves

• Previous experience as an FSR or managing FSRs across multiple programs
• Background in developing or improving processes, SOPs, or technical procedures
• Experience with training personnel or developing training materials
• Program management or project coordination experience
• Prior experience managing rapid‑response or high‑tempo field teams
• Experience interacting directly with customers in field environments

Responsibilities

• Lead, supervise, and mentor Field Service Representatives supporting UAS programs
• Develop and manage FSR scheduling and deployment to meet test, training, and operational requirements
• Participate in scheduling calls and maintaining crew scheduling tools such as Fire and Trello
• Develop and maintain a comprehensive training program that ensures all FSR personal are properly trained, certified, and equipped to maintain operational readiness and proficiency
• Ensure accurate maintenance and review of GCS and GDT logbooks
• Collect, consolidate, and submit field feedback and performance reports
• Conduct performance reviews and provide professional development feedback to FSR personnel
• Coordinate with engineering, logistics, and Flight Operations leadership to resolve field-identified issues
• Serve as the primary customer interface for field service execution and performance
• Ensure safe, compliant, and professional execution of all field service activities

Benefits

• Comprehensive healthcare benefits package
• Base dental, vision, life, accident, disability, and other core benefits are fully covered by DZYNE
• Paid time off
• Paid holidays
• 401 (k) plan with an employer match and immediate vesting
• Annual bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees