Operations - Field Service Manager
About The Position
Continental Battery Systems is a rapidly growing North American PE-backed company looking for a highly-skilled, energetic, and collaborative employee. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization. We offer great benefits, including: Medical, Dental, and Vision, a substantial 401k match, a robust voluntary benefits package, PTO and paid holidays off, and significant employee product discounts (up to 12% over cost!). At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself. Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service. The Field Service Manager is a salaried leadership position responsible for overseeing, guiding, and scaling the regional field service operation. This role directly manages the Field Service Coordinator and the Field Service Technician teams, ensuring that battery system installations, maintenance, troubleshooting, and material handling tasks are completed safely, efficiently, and to the highest standard of customer satisfaction. Blending technical oversight with corporate management, the Field Service Manager acts as a quality control champion, develops Standard Operating Procedures (SOPs), tracks departmental KPIs, and fosters a high-performance culture aligned with SPS core values.
Requirements
- Bachelor’s degree (BA/BS) or equivalent experience required.
- Associates degree or higher with a strong academic background (3.0 GPA preferred) considered in conjunction with advanced experience.
- Minimum 3–5 years of dedicated field services supervisory or management experience.
- Proven track record of successfully running an operational or technical service unit, retaining a high-quality team, and maintaining high safety standards.
- Demonstrated history of customer retention, resource optimization, and process improvement within an industrial or technical service environment.
Nice To Haves
- Direct experience within the battery industry, stationary power, or commercial automotive/electrical field is highly preferred.
Responsibilities
- Overseeing, guiding, and scaling the regional field service operation.
- Directly managing the Field Service Coordinator and the Field Service Technician teams.
- Ensuring that battery system installations, maintenance, troubleshooting, and material handling tasks are completed safely, efficiently, and to the highest standard of customer satisfaction.
- Acting as a quality control champion.
- Developing Standard Operating Procedures (SOPs).
- Tracking departmental KPIs.
- Fostering a high-performance culture aligned with SPS core values.
Benefits
- Medical
- Dental
- Vision
- Substantial 401k match
- Robust voluntary benefits package
- PTO and paid holidays off
- Significant employee product discounts (up to 12% over cost!)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
