Manager, Field Operations

Service Experts Heating & AC • Orem, UT

4d • Onsite

About The Position

As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

Requirements

• Ability to multi-task and prioritize work responsibilities.
• Ability to work independently and to instruct others.
• Industry specific knowledge of various components associated with HVAC service field.
• Minimum of 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience.
• Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade.
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information.
• Must be proficient with computers – including but not limited to Microsoft Word and Excel.
• Must communicate effectively verbally and in writing with customers and service technicians.
• Minimum of 6+ years experience
• Bachelor's Degree

Responsibilities

• Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide technical support for the department
• Evaluate & resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Performs other duties and tasks as assigned
• Regular, reliable attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager