Field Service Mechanic / Technician (Utility Trucks & Equipment)
About The Position
Custom Truck One Source (CTOS) is seeking a Field Service Mechanic/Technician to perform vehicle troubleshooting, repair, and maintenance on chassis and track-mounted aerials, digger derricks, cranes, high rail, and other equipment in the field. This role involves working on hydraulics, electrical wiring, and diesel systems, with a focus on utility trucks and equipment such as bucket trucks, digger derricks, and truck-mounted cranes. The position reports to the Service Manager and requires adherence to dealer and factory standards, as well as CTOS standards for efficiency and accuracy.
Requirements
- High School diploma or GED.
- Five years of related experience (Shop Tech and Field Tech).
- Must hold a valid driver’s license.
- Must have your own tools.
- Proficient in documentation using software, meeting deadlines and schedules.
Nice To Haves
- CDL Class B preferred.
- Electrical, schematic / blueprints, hydraulic, welding, and related experience.
- Experience with Quick Serve, DTNA, or related diagnostic software.
- DOT, ANSI, and Dielectric testing desired.
Responsibilities
- Perform vehicle troubleshooting, repair, and maintenance on chassis and track-mounted aerials, digger derricks, cranes, high rail, and other equipment in accordance with dealer and factory standards, in the field.
- Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service.
- Utilize a laptop to access needed information and perform diagnostic tests.
- Perform work as outlined in work instructions set forth by the Service Manager efficiently, accurately, and in accordance with Custom Truck One Source standards.
- Diagnose and repair LMI Diagnostics (Load Moment Indicator) and CAN bus (Controller Area Network).
- Troubleshoot and repair Utility trucks & Equipment including electrical and hydraulics.
- Inspect and service vehicles and make repairs and adjustments both at the service center and in the field.
- Verify work performed and road test vehicles as necessary.
- Prepare inspection reports, repair orders (recording service time and parts costs) and timecards completely and accurately.
- Tag all warranty and core parts for return.
- Advise management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
- Attend CTOS safety training and follow all safety requirements.
- Attend CTOS and factory-sponsored training classes.
- Understand and follow federal, state, and local regulations such as those governing the disposal of hazardous wastes.
- Communicate easily with customers and internal departments to ensure minimal equipment downtime.
- Travel beyond the area of coverage, based on business need.
- Work closely with Service Manager to grow and improve customer satisfaction.
- Perform additional duties or responsibilities as designated by the Service Manager.
Benefits
- 401(k) with Employer Match
- Competitive Health Care including Dental, Vision, and Life Insurance
- Company paid health and wellness programs
- Paid Vacation, Sick and Holidays
- STD/LTD
- Partner Discounts (Tool Discount Programs)
- Investment in Employee Development including STEP program
- Utility Truck equipped with a welder, 4-ton crane, company computer, phone
- Uniforms
- Safety-boot & safety glasses allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
