Heavy Equipment/Diesel Mechanic - Field Service

Eagle Mark 4•Charlotte, NC

7d•Onsite

About The Position

Eagle Mark 4 has been serving the industry's bulk material movement needs since 1977! Trusted by a community of thousands of users, we are known as the "Real Deal" yard truck dealer — and now expand that reputation to rail. There are no surprises, no gimmicks, and no pressure. We guarantee the best deal every time. This role involves troubleshooting, repairing, and maintaining industrial vehicles, including yard trucks, railcar movers, container handlers, forklifts, and terminal tractors. The mechanic will perform routine maintenance and breakdown repair work in the field at customer sites. Key responsibilities include prioritizing work orders, complying with safety incident reporting, ensuring timely and accurate paperwork submission, providing excellent customer service, and maintaining company-provided assets.

Requirements

2+ years of experience in a service technician role.
Previous experience with hydraulics and computer diagnostics.
Ability to interpret and apply schematic diagrams.
Valid Driver’s License and driving record acceptable to insurance company.
Ability to work independently and to effectively prioritize demands and execute tasks.
Strong attention to detail, project management, and organizational skills.
Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
Adhere to company’s core values.
Pre-employment screening required.

Nice To Haves

Vocational or technical certification preferred.

Responsibilities

Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
Inspect used parts to determine changes in factory specifications.
Review repair work and scheduled maintenance results with customers, communicating any potential issues.
Responsible for field quoting and communicating services to customers.
Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.