Heavy Equipment/Diesel Mechanic - Field Service
About The Position
Eagle Mark 4 has been serving the industry's bulk material movement needs since 1977! Trusted by a community of thousands of users, we are known as the "Real Deal" yard truck dealer — and now expand that reputation to rail. There are no surprises, no gimmicks, and no pressure. We guarantee the best deal every time. Troubleshoot, repair, and maintain industrial vehicles, including yard truck, railcar movers, container handlers, forklifts, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites. Prioritize work orders, comply with safety incident reporting, and ensure all paperwork is submitted timely and accurately. Provide excellent customer service and maintain company-provided assets.
Requirements
- 2+ years of experience in a service technician role.
- Previous experience with hydraulics and computer diagnostics.
- Ability to interpret and apply schematic diagrams.
- Valid Driver’s License and driving record acceptable to insurance company.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Strong attention to detail, project management, and organizational skills.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Adhere to company’s core values.
- All positions require pre-employment screening.
Nice To Haves
- Vocational or technical certification preferred.
Responsibilities
- Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
- Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
- Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
- Inspect used parts to determine changes in factory specifications.
- Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
- Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
- Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.
Benefits
- Monday - Friday 7:30 - 4pm
- $2,000 sign-on bonus and referral bonus opportunities
- Competitive hourly rate
- Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
- Opportunity to earn monthly premium discounts.
- 3 weeks PTO annually prorated in the first year, and 10 paid company holidays.
- Tool loan program
- No flat rate
- Annual Boot, Safety Glasses, and Gym Reimbursement Programs
- Laundered uniforms
- Technician Laptop/iPhone
- Work Van
- Specialized tools
- PPE
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
