Field Service Material Coordinator II

Maverick Power•Garland, TX

3d•Onsite

About The Position

The Field Service Material Coordinator II is an experienced, high-level support role within a fast-paced and growing service organization. Working under the direction of a supervisor, this position takes meaningful ownership of day-to-day material management, procurement coordination, warranty administration, and logistics operations. With 10 years of relevant experience, the Coordinator II serves as a subject matter expert and a reliable point of accountability for complex materials tasks, process consistency, and cross-team coordination across field service, warranty, and customer project operations.

Requirements

10+ years of experience in materials coordination, procurement, field service administration, or logistics
Strong working knowledge of ERP and field service management platforms (e.g., Service Fusion, SAP, or equivalent)
Advanced proficiency in Microsoft Excel, Word, and PowerPoint
Demonstrated ability to independently manage complex materials tasks and competing priorities with accuracy
Strong analytical skills with experience preparing detailed operational reports
Excellent organizational, communication, and follow-up skills
Proven ability to work both independently and collaboratively within a team environment
Comfortable serving as an informal resource or point of reference for less experienced colleagues
Associate�s degree; equivalent experience considered
Valid driver�s license

Responsibilities

Take ownership of and coordinate all service-related materials from procurement through shipment, installation, return, or disposal
Maintain and continuously improve accurate material records including usage, transfers, RMAs, and warranty disposition
Support and independently execute procurement activities including vendor coordination, quoting, purchase tracking, and delivery follow-up
Own administrative support for material sales, invoicing validation, chargeability review, and revenue reconciliation
Take primary responsibility for tracking warranty materials, labor, freight, and related costs for reporting and recovery
Independently coordinate inbound and outbound shipping, logistics, and freight documentation with minimal supervision
Own the full return authorization (RMA) process from initiation through vendor credit, including exception handling and escalation as needed
Serve as a proficient user and internal resource for Service Fusion and ERP systems; identify and communicate process improvement opportunities
Prepare detailed and accurate reports related to material usage, warranty costs, and inventory activity
Proactively identify discrepancies or process gaps and recommend solutions to supervisor
Act as a knowledgeable point of contact for field service staff on materials, shipping, and warranty questions
Perform additional advanced administrative support tasks as assigned