Field Service Manager - West Texas and New Mexico

Kubota•San Angelo, TX

33d

About The Position

The Field Service Manager II represents KUBOTA Tractor Corporation’s Service Department at independently owned KUBOTA dealerships within an assigned U.S. region. The role focuses on dealer aftersales business development, technical and professional training for dealer personnel, service support system management, and warranty oversight. The position supports dealers in improving aftersales performance and customer uptime, and includes extensive domestic and international travel.

Requirements

High school diploma or GED required.
At least 5 years of dealer or OEM operations experience with a bachelor's degree, or at least 7 years without a degree.
Kubota certification in dealer business operations management within one year of hire.
Proficient understanding of profit and loss and cash flow, with the ability to educate others on these principles.
Expert-level knowledge of retail inventory management for the spare-parts business.
Ability to apply advanced diagnostics and problem-solving techniques.
Proficiency with Microsoft Office.
Ability to deliver professional presentations to large groups.
Willingness to travel up to 75% domestically and internationally.
Effective oral and written communication skills, including communicating clearly and concisely and listening effectively.
Sufficient mobility and physical reflexes to function in a general office environment and perform the outlined duties.

Responsibilities

Perform complex analysis, identify problems, and resolve them.
Coach dealers and promote Kubota products and services.
Support regional aftersales product sales and market-share goals.
Participate in spare-parts retail inventory management processes and procedures.
Advise and support dealers in achieving overall profitability targets.
Communicate frequently and positively with dealer general managers and/or principal owners.
Ensure Kubota TSC is informed and involved in critical territory technical issues.
Oversee dealer performance and develop recommendations.
Coordinate with Kubota Warranty and TSC to maximize customer uptime.
Provide active leadership for dealer aftersales processes, targeting positive cash flow.
Empower dealers to provide proactive service and support to Kubota customers.
Lead aftersales business performance assurance workshops.
Lead professional service management training.
Perform other duties as assigned.