Field Service Manager - West Texas and New Mexico

Kubota•San Angelo, TX

4d•Remote

About The Position

The Field Service Manager II will represent KUBOTA Tractor Corporations Service Department at independently owned KUBOTA dealerships within an assigned region of the US. Efforts of the role are to focus on dealer aftersales business development, technical and professional dealer personnel training, service support system management and warranty oversight.

Requirements

High School Diploma or GED required.
At least 5-7 years of dealer or OEM operations experience required:
With a Bachelor’s degree at least 5 years’ experience required.
In lieu of a degree at least 7 years’ experience required.
Kubota certified in dealer business operations management (within 1 year of hire).
Proficient level understanding of profit and loss + cash flow and ability to educate others on its principles.
Ability to apply expert level knowledge of retail inventory management for spare parts business.
Ability to apply advanced diagnostics and problem-solving techniques to any situation.
Proficient level skills using MS Office
Comfortable in make professional level presentations to large groups of people.
Willingness to travel up to 75% of the time domestically and internationally.
Uses effective oral and written communication skills; delivers information in a clear and concise manner, listens and communicates effectively with others.

Responsibilities

Perform complex analysis work, identify and resolve problems.
Coaches the Dealers and promotes all products and services offered by Kubota
Supports region in achieving sales and market share goals for aftersales products.
Involved in spare parts retail inventory management process and procedures.
Advises and supports dealer’s overall profitability targets.
Positive and frequent communication with the dealer’s general manager and/or principle owner.
Enable and ensure that Kubota TSC is informed and involved with all critical territory technical issues.
Responsible for dealer performance and developing recommendations.
Ensure maximum customer uptime through coordination with Kubota Warranty and TSC.
Active leadership of the dealer’s aftersales process with a target of positive cash flows.
Fosters and empowers the dealer to provide proactive service and support to Kubota customers.
Lead aftersales business performance assurance workshops
Lead professional service management training.
Other duties as assigned.