Field Service Manager - Charlotte

Culligan Quench•Charlotte, NC

5d•Onsite

About The Position

Culligan Quench is seeking a Field Service Manager to join their team. This is a full-time position responsible for general customer management, installations, and providing assistance and guidance to Field Service Technicians. The Field Service Manager will assist the Regional Service Director and is expected to maintain an exceptional level of customer satisfaction. The role involves technical site surveys and inspections, managing reports and correspondence, and supporting the Regional Service Director with administrative tasks and onboarding processes. The Field Service Manager may also serve as a substitute for other managers or act in the capacity of the Regional Service Director when necessary. The company's mission is to impact people's lives and improve the earth by helping to eliminate single-use plastic bottles through on-demand filtered water solutions. Culligan Quench is a growing international leader in the bottle-free water cooler industry, owned by private equity backed Culligan.

Requirements

2 - 5 years of management experience
Vocational technical school diploma/certification
Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
Prior management experience, route-based preferred
Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
OSHA 10-hour certified or be OSHA trained within 3-months of employment
Superior verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
The use of personal digital assistants (i.e. tablets and smartphones)
A valid a current driver’s license in good standing
A clean work record and ability to pass a pre-employment drug screen

Nice To Haves

Licensed plumbers or comprehensive plumbing skills are preferred
Knowledge of ServiceMax and Salesforce a plus

Responsibilities

Management of a team of Field Service Technicians
Responsible for the successful training of new staff in the assigned region
Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
Regular and reliable attendance