Field Service Technician - Charlotte, NC
About The Position
Quality Data Systems (QDS) is seeking an experienced ATM or cash automation technician to join their team as a Field Service Technician in Charlotte, NC. This role involves traveling within a 100-mile radius of Charlotte, Monday through Friday, to install, maintain, troubleshoot, and repair various cash automation technologies. The technician will also serve as a trusted advisor to customers, manage service calls, and complete documentation. The position requires participation in a rotating schedule of evening and weekend on-call assignments. QDS emphasizes technical expertise, customer relationships, professional growth, and a strong company culture.
Requirements
- 1+ years of ATM, ITM, TCR, cash automation, office equipment, POS, security systems, or related field service experience
- Experience troubleshooting electromechanical equipment
- Knowledge of Windows operating systems, networking fundamentals, and hardware diagnostics
- Strong customer service and relationship-building skills
- Ability to work independently and manage a territory effectively
- Strong problem-solving and troubleshooting abilities
- Professional appearance and communication skills
- Valid driver's license and clean driving record
- Ability to pass a background check and drug screen
- Must live within 30 miles of Charlotte, NC
Nice To Haves
- NCR, Hyosung, Diebold Nixdorf, Genmega, or other OEM certifications strongly preferred
Responsibilities
- Install, configure, and support ATMs, ITMs, TCRs, currency discriminators, and coin equipment
- Diagnose and resolve hardware, software, networking, and peripheral issues
- Perform preventative maintenance and equipment upgrades
- Manage service calls and customer expectations throughout the repair process
- Complete service documentation and communicate effectively with internal teams
- Build strong relationships with customers through technical expertise and responsive service
Benefits
- Competitive salary
- Health, dental, and vision insurance (Employee only dental and vision are free!)
- Generous PTO
- Chaplaincy & Employee Care
- Retirement plan with company match
- Professional development and growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
