Field Service Manager- Houston, Texas

Danaher Corporation•Houston, TX

7d•Remote

About The Position

The Field Service Manager will lead a team of Field Service Engineers and Field Supervisors in meeting established goals and objectives. This position reports to the Service Area Director, Western Region and is part of Field Technical Service located in North America and will be fully remote. Selected candidate must reside in Houston, Texas. In this role, you will have the opportunity to: Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with the sales team Lead a team of Field Service Engineers, and Field Service Supervisor, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload Manage and resolve high-pressure customer issues, including product performance issues and technical escalations

Requirements

Associate’s degree with 5+ years of relevant experience
A minimum of 3 years’ experience in people management of direct reports
Knowledge of customer relationships and customer satisfaction methodologies
Working knowledge of field customer support, service contracting, and all its related sub fields

Nice To Haves

Previous 5+ years’ experience managing people
Knowledge of the medical diagnostic industry - specifically its trends, pitfalls and challenges
Knowledge of diagnostic analyzers – specifications and performance standards and U.S. healthcare legislation

Responsibilities

Lead a team of Field Service Engineers, and Field Service Supervisor, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team
Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines
Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload
Manage and resolve high-pressure customer issues, including product performance issues and technical escalations
Regularly visit clients and customers to maintain customer network and develop new opportunities in partnering with the sales team