Field Service Manager - Onsite

RTX•Westford, MA

2d•Onsite

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. We at ISR & Space Systems are world leaders in high altitude electro-optical sensors, employed by the U.S. and foreign military in time critical intelligence, surveillance, and reconnaissance operations. Our passion for supporting the Warfighters and their mission demands excellence in everything we do, from the talent we recruit to the highly engineered systems we deliver. We value people, integrity, ideas, and performance. This position offers travel to international customer locations, job satisfaction of maintaining complex equipment and an exciting opportunity to work at a craftsman level on high precision productions, in a team-based environment where staff are provided opportunities to broaden their skills. Field Service Representative will relocate to the assigned country and live there for the period of the contract. Field Service Representative and will provide technical support to international customer military units.

Requirements

8+ years’ experience in maintaining/test of complex electro-optical systems and computer networks.
Must be an excellent problem solver and capable of providing viable courses of action to the customer based on timely assessment and analysis.
Must be able to read and interpret schematic diagrams, system data flow charts, and technical descriptions of the systems.
Must possess excellent communication and interpersonal skills with customers who do not speak English as their primary language.
U.S. Citizen, U.S. Person, or Immigration Status Requirements.
This position requires the ability to obtain and maintain a U.S. government issued security clearance is desirable.
U.S. citizenship is required, as only U.S. citizens are eligible to support most of our products.

Nice To Haves

Military background with avionics maintenance experience.
Experience in network system administration, monitoring and troubleshooting networks.
2-year Engineering Degree preferred

Responsibilities

Field Service Representative will relocate to the assigned country and live there for the period of the contract.
Field Service Representative and will provide technical support to international customer military units in support of MS-110 reconnaissance pod systems and ground exploitation systems.
On-site installation, repair, maintenance, and test activities which directly support our customer base.
Must be able to effectively use general and specialized test equipment to check-out and troubleshoot systems.
Work on flight line, aircraft, and ground support equipment at customer sites.