Principal Field Service Engineer (Onsite)

RTX•East Hartford, CT

22h•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. Are you ready to make a global impact and work on cutting-edge aerospace technology? Join our team as a Technical Customer Support Engineer and become a key player in supporting the PW4000/2000 engine family. This exciting role offers opportunities for hands-on problem-solving, customer interactions, and professional growth—all while traveling the world to represent Pratt & Whitney at annual conferences and safety event investigations (up to 5% travel).

Requirements

Bachelor's Degree in Engineering
8+ years of Engineering experience, or 5+ years with an advanced degree
U.S citizenship is required as only U.S citizen are authorized to access information under this program contract.
Occasional weekends and off hours are required.

Nice To Haves

Airline field support is preferred
Engine or aircraft maintenance experience highly preferred

Responsibilities

Collaborate Globally: Work directly with airline customers and Maintenance, Repair, and Overhaul engine shops worldwide to support PW4000/2000-powered aircraft, with a focus on Fan, Compressors, Mechanical Systems, and Nacelle.
Investigate & Recommend Solutions: Lead engine event investigations to identify root causes, resolve operational challenges, and provide expert guidance on troubleshooting, service bulletin retrofits, and engine manual interpretation.
Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, and other maintenance documents to support airline customers. Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals, Clean, Inspect & Repair (CIR) manuals, and Maintenance Planning Guides.
Collaborate with Industry Experts: Serve as a technical liaison to Pratt & Whitney’s Product Safety, Certification & Validation team, as well as airframer teams, to address modifications, inspections, and maintenance of high-performance engines.
Support Critical Operations: Triage urgent Aircraft-On-Ground requests, providing timely solutions to keep fleets flying. Occasional weekend or off-hours support may be required, with a company cell phone provided.
Empower Customers: Assist airline engineers, maintenance control technicians, and Pratt & Whitney Field Service Representatives in resolving complex, on-site technical challenges.
Drive Continuous Improvement: Identify recurring issues and propose innovative solutions to enhance support processes.