Field Service Manager

Rhodes Wolfe•Federal Way, WA

23d•$90,000 - $110,000

About The Position

Our client in the facilities services industry is looking for a hands-on Field Service Manager to add to their team in Federal Way, WA. In this role, you will oversee day-to-day service operations, including service execution, product delivery, route scheduling, labor utilization, and overall profitability. You will be responsible for maintaining high service standards across restroom sanitation programs, odor control solutions, floor care services, and other facility offerings while optimizing staffing levels, routing efficiency, and operational margins. To set you up for success, you’ll spend the first 3- 6 months learning the business from the ground up, working alongside technicians in the field to develop a deep understanding of operations, services, and customer expectations. This is an ideal opportunity for a leader who thrives in a hands-on environment and takes pride in running efficient, high-performing operations.

Requirements

3+ years of team leadership experience in facility services, janitorial, or field service environments required
Understanding of scheduling, routing, and labor utilization required
Excellent communication skills required
Valid driver’s license and ability to travel regionally (primarily WA & OR) required

Responsibilities

Lead daily service operations across assigned accounts
Train and coach technicians on service standards, equipment usage, and product installations
Support recurring program sales during service visits to maintain and grow revenue
Oversee route planning and scheduling to maximize efficiency and profitability
Monitor labor performance against budget and adjust staffing as needed
Conduct regular site visits to ensure service quality and customer satisfaction
Hire, onboard, and develop service technicians and team leads
Manage inventory, supply distribution, and cost control initiatives
Ensure compliance with safety standards, chemical handling, and equipment maintenance
Build and maintain strong client relationships, resolve issues quickly
Identify opportunities to expand services within existing accounts
Participate in an on-call rotation as needed