Field Service Manager
POWER MOTIVE CORPORATION•Denver, CO
•$95,000 - $115,000•Onsite
About The Position
The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Service Manager with respect to the best interests of the company wherever field service department activities are involved.
Requirements
- High School Diploma or GED
- 5+ years experience servicing heavy equipment
- 3-5 years administrative/clerical
- 5+ years customer service experience
- 3-5 years sales experience
- 3-5 years supervisory/management experience
- Standing, walking, talking, sitting, use of hands & hearing
- Squatting/Kneeling
- Ability to ascend/descend ladders, stairs, etc.
- Medium work that includes lifting and/or moving objects up to 32 pounds or more
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- Safety & Product Knowledge
- Basic knowledge of Microsoft PowerPoint and Access
- Intermediate knowledge of Microsoft Outlook and Excel
Nice To Haves
- Some college or trade school preferred
Responsibilities
- Ensures all warranty invoicing, to internal and external customers, is completed
- Supplies all documents and reports needed to the Service or Branch Manager
- Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
- Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
- Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
- Collaborates with the Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
- Provides any safety equipment and training to all field service technicians as needed
- Works with customers to resolve concerns about service work
- Provides easy to read and accurate quotes to internal and external customers and PSSR’S to sell hours in the field service department
- Recommends the most cost-effective repair procedure and guideline to all customers and PSSR’s
- Applies working knowledge of equipment systems to include basic mechanical and elect, and hydraulic systems
- Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees
- Oversees Technicians
- Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
- Conducts performance reviews for all Field Service technicians.
- Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines
- Other duties as assigned by manager
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
