Field Service Manager - Commercial Laundry
About The Position
The Field Service team in Commercial Laundry serves as the critical technical link between the factory and the end-user, ensuring that proprietary equipment is installed, calibrated, and maintained to manufacturer specifications. This team focuses on protecting brand integrity by providing authorized technical training, managing warranty issues, and delivering high-level diagnostic support for complex commercial systems. Their primary objective is to maximize equipment longevity and "First Time Fix" rates, ensuring that laundry facilities remain profitable and operational. The Field Service Manager will oversee approximately 25 accounts across the Midwest, requiring deep technical expertise in commercial laundry equipment and a 50% travel commitment. This remote role involves training distributor technicians, managing quality resolutions, and applying strategic problem-solving to maintain strong customer-supplier relationships. Candidates must be self-starters residing in or willing to relocate to the region to succeed in this fast-paced, goal-oriented environment. This role can be based in Illinois, Michigan, Wisconsin, Iowa, or Indiana.
Requirements
- Bachelor's degree
- 5+ years of hands-on experience with commercial laundry products
- Ability to interpret schematic diagrams and use diagnostic tools on high-voltage and gas systems
- Proven interpersonal and communication skills with a demonstrated ability to think independently and manage complex processes with high attention to detail
Nice To Haves
- Expert proficiency with multimeters and manometers to troubleshoot high-voltage and gas-powered systems.
- Ability to read and interpret complex technical diagrams to identify root causes and ensure equipment safety.
- Knowledge of LEAN, Six Sigma, and Project Management methodologies to drive operational efficiency.
- Superior presentation skills for delivering technical training via e-learning or in-person sessions to all employee levels.
- Strong ability to manage project scope and risks while leading teams through change management processes.
Responsibilities
- Educate technicians on commercial laundry products and conduct ride-alongs to provide hands-on feedback.
- Build and maintain strong working relationships with key partners and stakeholders.
- Partner with engineering, manufacturing, and sales teams to resolve issues and execute strategies.
- Diagnose technical issues and manage quality resolutions for customers.
- Drive lean learning processes to ensure fast, efficient execution of service goals.
- Develop and maintain best-in-class service standards for all accounts.
- Utilize excellent interpersonal and presentation skills for both written and verbal reporting.
- Work supportively within a team environment while requiring minimal direct supervision.
Benefits
- Generous benefits package
- Whirlpool employee discount
- Fitness reimbursement programs
- Educational reimbursement programs
- Kitchenettes
- Always On Flexibility
- Two-Week Work from Anywhere
- Sabbatical - Four weeks paid leave after every five years of service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
