Field Service Lead — Evansville IN

SOLVENTUM•Evansville, IN

11d•$50,240 - $69,080•Onsite

About The Position

The Field Service Lead provides leadership at a service location and trains employees and customers associated with that location. The role also provides customer service through the delivery, pickup, and servicing of medical equipment, including loading and unloading equipment in company vehicles. Administrative duties include helping maintain inventory of products, parts, disposables, and supplies. When service center management is absent, the Field Service Lead serves as the service center designee and assumes the associated responsibilities. The position is onsite in Evansville, Indiana, and may include up to 10% domestic travel. Driving a company vehicle is required, with pre-employment and ongoing motor vehicle history review for candidates who are offered and hired. Relocation is not authorized. The role may require working in healthcare or other third-party facilities, which may impose entry prerequisites such as licenses, vaccinations, or other credentials. The position requires full COVID-19 vaccination at least two weeks before the start date. Candidates must be legally authorized to work in the country of employment without employment visa sponsorship.

Requirements

High school diploma/GED or higher from an accredited institution, completed and verified before starting.
Five years of customer-facing experience in a private, public, government, or military environment.
One year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
Current, valid driver's license.
Legally authorized to work in the country of employment without sponsorship for employment visa status.
Fully vaccinated against COVID-19 at least two weeks before the start date.
Able to meet any applicable prerequisites for entry to healthcare or other third-party facilities.

Nice To Haves

Ability to work a non-traditional schedule that may include extended hours, evenings, weekends, and on-call duties.
Ability to maintain the position's physical requirements through fitness testing as required in the Job Safety Analysis (JSA).
Experience navigating customer escalations with a solution-based approach.
Experience prioritizing urgent customer activities and resolving issues onsite.
Ability to lead, mentor, and motivate direct reports with varying experience levels.
Desire to work as part of a team while taking initiative to work independently.
Excellent follow-up and follow-through.

Responsibilities

Train service center employees on operational protocols and processes, and train customers on Solventum products and processes using basic troubleshooting protocols.
Ensure personal and team adherence to company and departmental policies and procedures to maintain a safe work environment.
Provide input on employee performance as appropriate and oversee facility administrative and operational compliance requirements.
Oversee local business operations, including metrics and required use of couriers.
Prepare medical equipment by cleaning and disinfecting it, prepare disposables and documentation for use and return, and research missing or misplaced equipment.
Prioritize equipment needs to meet daily customer support needs, including quantity, timing, and resource allocation.
Load and unload medical devices and supplies.
Process documentation for delivery and retrieval of products.
Maintain the appearance of facilities and vehicles and ensure routine maintenance is completed and recorded according to policy and procedure.
Serve as the service center designee and assume location-in-charge responsibilities in the absence of service center management.
Comply with corporate policies, procedures, and security standards while performing assigned duties.