Field Service Lead — Evansville IN

Solventum•Evansville, IN

10d•Onsite

About The Position

The Field Service Lead provides leadership in a service location and trains employees and customers associated with that location. The role delivers, picks up, and services medical equipment, including loading and unloading equipment in company vehicles, and performs administrative duties such as maintaining inventories of products, parts, disposables, and supplies. When service center management is absent, the Field Service Lead serves as the service center designee and assumes the associated responsibilities. The position is onsite in Evansville, Indiana, and may involve up to 10% domestic travel. It requires driving a company vehicle, with pre-employment and ongoing motor vehicle history reviews for candidates who are offered and hired. Work may include non-traditional schedules, extended hours, evenings, weekends, and on-call duties. The role may require entry into healthcare or other third-party facilities and requires full COVID-19 vaccination at least two weeks before the start date.

Requirements

High school diploma/GED or higher from an accredited institution, completed and verified before starting.
Five years of customer-facing experience in a private, public, government, or military environment.
One year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
Current, valid driver's license.
Legally authorized to work in the country of employment without sponsorship for employment visa status.
Fully vaccinated at least two weeks before the start date.

Nice To Haves

Ability to work a non-traditional schedule, potentially including extended hours, evenings, weekends, and on-call duties.
Ability to maintain the position's physical requirements through fitness testing as required in the Job Safety Analysis.
Experience navigating customer escalations using a solution-based approach.
Experience prioritizing urgent customer activities and resolving issues onsite.
Ability to lead, mentor, and motivate direct reports with varied experience levels.
Desire to work as part of a team and take initiative to work independently.
Excellent follow-up and follow-through.

Responsibilities

Train service center employees on operational protocols and processes, and train customers on Solventum products and processes through basic troubleshooting protocols.
Ensure that self and team adhere to company and departmental policies and procedures to maintain a safe work environment.
Provide input on employee performance as appropriate and oversee facility administration and operational requirements compliance.
Oversee local business operations, including metrics and required use of couriers.
Prepare medical equipment, including cleaning and disinfecting it, along with disposables and documentation for use and return.
Research missing and misplaced equipment.
Prioritize equipment needs for daily customer support, including quantity, timing, and resource allocation.
Load and unload medical devices and supplies.
Process documentation for delivery and retrieval of products.
Maintain the appearance of facilities and vehicles and ensure routine maintenance is completed and recorded as required.
Serve as the service center designee and assume the responsibilities of the person in charge when service center management is absent.
Comply with corporate policies, procedures, and security standards while performing assigned duties.