Field Service Lead — Plainview, NY

Solventum•Us, NY

6d•Onsite

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment, and serving as the service center designee. As a Field Service Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Requirements

High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
Five (5) years of customer facing experience in a private, public, government, or military environment
One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment
Current, valid Driver’s License
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Experience navigating customer escalations with a solution-based approach
Experience with prioritizing customer urgent activities and resolving issues onsite
Ability to lead, mentor and motivate direct reports of all experience levels
Desire to be part of a team and have self-initiative to work independently
Excellent follow up/follow through

Responsibilities

Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.
Provides direction and training of other service center employees with respect to operational protocols and processes.
Execute customer training on products and processes
Performs and records inventory counts and reconciliation on assets, parts, disposables, and supplies per company procedures.
Supporting customers to include patients and hospital staff on a regular basis, providing superior customer service with customer centric solutions.
Utilizes computer or other company issued electronic equipment to timely execute transactions and to accurately capture transactional data for company record keeping.
Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery.
The employee will assist & prepare outgoing items as well as receive incoming items daily.
Expect to spend up to 10% of each day on the road in a company vehicle within the assigned geographic areas in support of customers and patients.
Ensures and maintains a clean and safe working environment.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.