Field Service Lead - Generators

Integra Mission Critical • Houston, TX

2d • Onsite

About The Position

The Field Service Lead - Generators oversees field operations for industrial generator systems, providing advanced technical expertise, managing service teams, and ensuring exceptional customer satisfaction. This role combines hands-on field work with leadership responsibilities, including mentoring, scheduling, and coordinating field technicians to deliver safe, reliable, and high-quality service.

Requirements

• High school diploma or equivalent required
• 7+ years of experience in generator service or related electrical/mechanical field, including 2+ years in a lead or supervisory role.
• Advanced knowledge of generator systems, electrical controls, and mechanical components.
• Proficiency with diagnostic tools, meters, test equipment, schematics, and technical manuals.
• Strong understanding of electrical codes, OSHA, NFPA standards, and industry best practices.
• Valid driver's license and ability to travel to customer sites as required.
• Ability to lift heavy equipment up to 50 lbs. and work in various environments including outdoor, industrial, and confined spaces.

Nice To Haves

• Associate�s or Bachelor�s degree in Electrical Engineering, Industrial Technology, or related field preferred.
• Relevant certifications (OSHA, NFPA, ASE, or manufacturer-specific training) preferred.

Responsibilities

• Lead and coordinate installation, commissioning, preventive maintenance, and repair of generator systems across multiple customer sites.
• Diagnose complex mechanical, electrical, and operational issues, performing advanced troubleshooting and corrective actions.
• Conduct inspections and load bank tests to verify system performance, electrical output, and efficiency.
• Serve as the primary technical resource for field technicians, providing guidance, mentorship, and training.
• Plan, assign, and monitor daily field activities to ensure projects are completed safely, efficiently, and in compliance with company standards.
• Collaborate with customers, project managers, and engineering teams to resolve escalated service issues and ensure customer satisfaction.
• Maintain accurate service records, including work performed, parts used, and recommendations for future maintenance.
• Ensure strict adherence to safety protocols, electrical codes, and industry regulations.
• Participate in on-call rotations and provide leadership during emergency service situations.
• Identify opportunities for process, equipment, and training improvements to enhance team performance and service quality.

Benefits

• Competitive pay with incentive opportunities that recognize your results and contributions.
• Medical, dental, and vision coverage that supports you and your family�s total well-being.
• Life and disability insurance programs that provide protection when it matters most.
• A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Generous paid time off to relax, travel, and maintain a healthy work-life balance.
• Education assistance and tuition support to help you build skills and advance your career.
• Retirement and savings programs that help you achieve long-term financial confidence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED