Field Service Installation Engineer

Mayfran International • Cleveland, OH

1d • Onsite

About The Position

Manage the installation of equipment at various locations in order to ensure that project timelines are met. This role involves traveling at least 75% of the time to customer sites throughout the U.S., Mexico, and Canada. The Field Service Installation Engineer acts as the primary communication link between project engineers and plant management, coordinates problem resolution with engineering, customer service, and other personnel to expedite installation, and provides a communication link between the customer and the company to help ensure effective service. The role also involves analyzing reports of technical problems to identify trends and recommend modifications, developing and enforcing site-specific safety plans, conducting safety inspections and audits, and recommending cost-cutting measures.

Requirements

• Bachelor’s degree and two to three years related experience, or equivalent combination of education and experience.
• Proficiency in Microsoft Office applications.
• Ability to collect and research data.
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Ability to respond promptly to customer needs; return phone-calls and e-mails within 24-hours except for weekends and other time off; meet commitments.
• Ability to work within approved budget; develop and implement cost saving measures; conserve organizational resources.
• Ability to exhibit sound and accurate judgment; support and explain reasoning.
• Ability to set and achieve challenging goals; demonstrate persistence and overcome obstacles.
• Ability to prioritize and plan work activities; use time efficiently.
• Ability to accept responsibility for own actions; follow through on commitments.
• Ability to present data effectively in writing.
• Ability to listen and get clarification; participate in meetings.
• Ability to assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Consistent attendance and punctuality.
• Ability to seek increased responsibilities.
• Ability to meet challenges with resourcefulness.
• Ability to manage competing demands.
• Ability to balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit.
• Ability to follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Ability to promote a harassment-free environment.
• Ability to observe safety and security procedures.

Responsibilities

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Travels at least 75% of the time to customer sites throughout the U.S., Mexico, and Canada.
• Acts as primary communication link between project engineers and plant management.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite installation.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops, maintains, and enforces site specific safety plans for each project.
• Conducts daily safety inspections and weekly safety audits.
• Recommends cost-cutting measures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level