Field Service Implementation Specialist

Flow Control Group•Dallas, TX

13d•Remote

About The Position

The Flow Control Group is seeking a Field Service Implementation Specialist to deploy and manage Salesforce.com's Field Service Management (FSM) platform. This role will configure, deploy, and train field service users and managers on best practices in field service management, KPI utilization, and service delivery. The goal is to enhance the efficiency and effectiveness of field service organizations by leveraging the FSM platform. The successful candidate will be responsible for deploying the FSM platform across various brands and operating groups, analyzing field service performance through the development of metrics and training managers on evaluation techniques, and collaborating with other functional leaders to integrate FSM with other key business systems like CRM and ERP.

Requirements

Associate's degree or equivalent experience.
Experience Deploying Field Service Applications
Experience developing Field Service KPI reports and Dashboards
Experience managing deployment projects
3 years in this field or 5 years of field service support.
Demonstrated experience training/mentoring service techs and managers.
Proven ability to document field complaints and apply appropriate solutions.
Proficient in Microsoft Office Suite.
Proficient in gathering and writing business requirements.
Willingness to travel: 50% (Required)
Working knowledge and experience with Salesforce or other leading FSM platforms
Working knowledge of Salesforce.com Service Cloud or other leading Field Service management (FSM) tool.

Nice To Haves

Salesforce.com Field Service Consultant Certification a plus
Understanding of Lean Six Sigma methodologies a plus

Responsibilities

Configure, deploy, and train field service users and managers on Field Service Management platform best practices.
Ensure field service best practices are implemented by leveraging the Salesforce.com Field Service Management platform.
Work closely with Operating Group and Brand leaders and service leaders on the rollout of the field service strategy.
Demonstrate analytical skills to evaluate the performance of field service personnel.
Develop metrics and help train field service managers on the appropriate way to evaluate service performance.
Work closely with other functional leaders such as operations, service delivery, pricing, IT and others to integrate FSM into other key infrastructure products and services.
Come up with business requirements and process priorities.
Develop training material on proper use of the FSM system and Field Service Strategy by key roles.
Train and develop service management on use of tools and best-in-class field service management processes and strategy.
Provide project management oversight of FSM implementations.
Develop forecasting capabilities and solutions to understand business outlook across the sales channel.
Perform analysis and develop key Performance Indicators to evaluate the effectiveness of field service engagement, field tech surveys and other statistics that drive performance.
Identify further business needs and develop and present solutions.
Perform other related duties as assigned by management.
Utilize technical training, knowledge, and experience in field service management efforts.
Design dashboards and reports using Salesforce.