Field Service Engineering Specialist - Senior

Cummins•Baton Rouge, LA

4d•$88,000 - $132,000

About The Position

Cummins is hiring a Senior Field Service Engineering Specialist specializing in Service to support the Cummins Care Organization in the Baton Rouge, Louisiana area. The role provides technical escalation support to service providers facing difficult diagnostic cases, including cases where standard troubleshooting has not identified the root cause. The specialist also conducts in-depth failure analysis of engines and components and supports products rated 15L and below. The candidate must reside within 1.5 hours of Baton Rouge or the surrounding area and be able to support customers across North America remotely or onsite, with occasional support for markets outside the role’s standard scope. The position leads investigations of complex product and system issues, identifies root causes, recommends corrective actions, and implements durable solutions. It collaborates with technical teams, engineering, and service channels; documents findings and repairs; shares technical knowledge; and coaches field service teams. The role calls for a safety-focused, responsive, clear communicator who can work independently, manage their schedule and workload, and use creative, structured problem-solving. Multilingual capability is desirable but not required.

Requirements

College, university, or equivalent degree in Engineering or a related field, or equivalent relevant experience.
Intermediate level of relevant work experience.
Must reside within 1.5 hours of Baton Rouge, Louisiana, or the surrounding area.
Ability to support customers across North America remotely or onsite and occasionally support markets outside the position’s standard scope.
Ability to work remotely with little supervision and manage one’s own schedule and workload.
Ability to communicate technical information clearly and concisely, including accurate documentation using Write Smart guidelines.
Ability to use structured problem-solving, data, testing, and field evidence to investigate and validate solutions.
This position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Prior experience in a technical role.
Multilingual capability.

Responsibilities

Lead investigation and diagnosis of product and system issues; identify root causes and recommend corrective actions.
Support and execute failure analysis processes, including PIR, CCR, HTD, and TSR, to address recurring and critical issues.
Document diagnostic findings and repair actions clearly and accurately in designated systems and databases.
Share technical knowledge and lessons learned through KMS, QSOL, training sessions, and collaboration across teams.
Serve as an onsite technical expert and provide input into technical policies, decisions, and field strategies.
Investigate complex and emerging field issues and deliver effective, sustainable technical solutions.
Collaborate with internal teams, including TTM and Engineering, and act as a liaison during escalations to drive product improvements.
Coach and mentor field service teams, support field campaigns and VPI programs, and implement approved product fixes using structured problem-solving methods such as the Seven-Step Approach.
Gather and translate technical information between engineering teams and service channels, diagnose issues using structured methods, and communicate updates to stakeholders.
Use data, testing, and field evidence to identify assignable causes, validate solutions, and implement fixes that prevent repeat failures.
Explain engineering concepts, documentation, and solutions clearly; provide customer training and guidance; and anticipate customer needs and risks.
Use available data-management tools and resources to investigate issues and escalate cases when appropriate.
Complete in-depth failure analysis on engines and components to determine failure root causes.
Maintain required safety-related training and promote and improve safety practices.
Support customers across North America remotely or onsite, and at times support markets outside the standard scope of the position.
Manage workload, schedule, training, development, and special project work with little supervision.