Field Service Engineer Contractor

Tokyo Electron • Phoenix, AZ

2d

About The Position

Under direct supervision, the Field Service/Start-Up Engineer I provides technical support and on-site services to customers. The role assists with equipment installations, repairs, and maintenance in a professional, efficient, and timely manner. It includes paid on-site training covering TEL products, equipment, standard operating procedures, safety, technical topics, and classroom instruction.

The work is often performed in confined areas, clean rooms, awkward or stretched positions, and elevated locations. Duties may involve working around chemicals, electric currents, high voltage, moving mechanical parts, or radiation, and require appropriate industry safety procedures and personal protective equipment. A clean-room garment may need to be worn for extended periods. Work may involve walking over 10,000 steps and climbing multiple flights of stairs during a 12-hour shift. Occasional travel to TEL factories, training facilities, and customer locations may be required.

Requirements

• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Ability to adhere to processes, policies, and procedures.
• Effective oral and written communication skills.
• Ability to identify and analyze problems and develop and implement solutions.
• Ability to ensure compliance with regulations and guidelines.
• Flexibility to travel frequently to customer sites, often on short notice.
• Ability to manage risks and consider corporate social responsibility initiatives.
• Commitment to prioritizing safety and quality.
• Strong customer service skills.
• Strong organizational skills and ability to manage and prioritize multiple tasks.
• Basic understanding of and strong interest in technology and mechanical equipment.
• Mechanical aptitude, manual dexterity, and ability to lift and carry objects up to 50 pounds.
• Ability to meet the physical demands of bending, stooping, crawling, climbing, working in confined or awkward positions, and walking extensively, including up and down multiple flights of stairs.
• Ability to use required personal protective equipment and follow safety procedures when working around potentially hazardous conditions.
• Required vision abilities include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Customer service experience.

Responsibilities

• Assist in troubleshooting simple technical issues.
• Assist with equipment installations, repairs, and maintenance.
• Conduct routine equipment maintenance, including inspections, cleaning, and preventive maintenance.
• Generate performance reports, collect customer feedback, and assist with quality assurance activities.
• Keep updated on industry trends, product enhancements, and service techniques through ongoing learning and training.
• Maintain a professional, customer-focused approach, support customer satisfaction, and build positive relationships.
• Provide technical support to customers primarily through on-site visits.
• Replace or repair defective parts or components as needed.
• Participate in paid on-site training covering TEL products, equipment, standard operating procedures, safety, technical topics, and classroom instruction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED