Field Service Engineer Contractor

TEL•Deer Valley, AZ

22h•Onsite

About The Position

Under direct supervision, the Field Service/Start-Up Engineer I provides technical support and on-site services to customers. The role assists with equipment installations, repairs, and maintenance in a professional, efficient, and timely manner. It includes paid onsite training covering TEL products, equipment, standard operating procedures, safety, technical topics, and classroom instruction. The position requires frequent travel to customer sites, sometimes on short notice, and occasional travel to TEL factories and training facilities.

Requirements

High school diploma or equivalent.
No experience is necessary.
Valid driver's license and clean driving record.
Ability to adhere to processes, policies, and procedures.
Effective oral and written communication skills.
Ability to identify and analyze problems and develop and implement effective solutions.
Ability to manage risks and consider corporate social responsibility initiatives.
Strong customer service skills.
Strong organizational skills, including the ability to manage and prioritize multiple tasks.
Basic understanding of and strong interest in technology and mechanical equipment.
Flexibility to travel frequently to customer sites, often on short notice.
Mechanical aptitude and manual dexterity; ability to lift or carry objects up to 50 pounds.
Ability to work in small, confined areas, clean room environments, awkward or stretched positions, and high places; may need to bend, stoop, crawl, or climb.
Ability to use required personal protective equipment and follow safety procedures when working around chemicals, electric currents, high voltage, moving mechanical parts, radiation, or other hazards.
Vision abilities including close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to walk up to and in excess of 10,000 steps and walk up and down multiple flights of stairs during a shift that may be 12 hours.
Ability to wear clean room garments for lengthy periods when required.

Nice To Haves

Customer service experience.

Responsibilities

Assist in troubleshooting simple technical issues.
Assist with equipment installations, repairs, and maintenance.
Conduct routine equipment maintenance, including inspections, cleaning, and preventive maintenance.
Generate performance reports, gather customer feedback, and assist with quality assurance activities.
Stay current with industry trends, product enhancements, and service techniques through ongoing learning and training.
Maintain a professional, customer-focused approach, supporting customer satisfaction and positive relationships.
Provide technical support to customers primarily through on-site visits.
Replace or repair defective parts or components as needed.
Participate in paid onsite training covering TEL products, equipment, standard operating procedures, safety, technical topics, and classroom instruction.
Follow applicable processes, policies, procedures, regulations, and guidelines, and promote safety and quality.