South Wales)

SWARCO AG

6d•Onsite

About The Position

At SWARCO Smart Mobility Solutions / EVOLT Charging Ltd, we’re helping to shape the future of electric vehicle charging. As our network continues to grow, we’re looking for a Field Service Engineer to join our expanding team and help keep charging infrastructure operating safely, reliably and efficiently. This is a hands-on role for someone who enjoys fault finding, working with tools and solving technical problems. You’ll provide on-site and remote support to customers, helping to diagnose issues, carry out repairs and maintain charging equipment to a high standard.

Requirements

At least 2 years’ experience in a technical support or field service engineering role.
A proven track record of carrying out servicing, maintenance and repairs.
Experience using a multimeter and carrying out continuity testing.
A practical, hands-on approach and confidence using tools.
Strong fault-finding and diagnostic skills.
Ability to work independently and as part of a team.
Good communication skills, with the ability to explain technical issues clearly to customers and colleagues.
A full MANUAL UK driving licence.
Right to live and work in the UK.
No more than 3 points on your driving licence.

Nice To Haves

Experience in the EV charging, automotive, clean energy or electrical engineering sectors.
Previous experience working with charging infrastructure or similar electrical equipment.
Experience providing remote technical support.
Previous participation in an on-call or out-of-hours support rota.
Relevant engineering qualifications or technical training.

Responsibilities

Carry out daily servicing and maintenance of customer EV charging stations.
Diagnose and resolve electrical, hardware, software and network-related faults.
Complete repairs, including the replacement of faulty parts and components.
Support installation, commissioning, preventative maintenance, upgrades and warranty activities.
Provide remote technical assistance to customers and field teams when required.
Maintain accurate service records, daily worksheets and company vehicle mileage.
Manage and replenish spare parts stock, ensuring equipment and materials are available when needed.
Work collaboratively with technical, engineering and customer service teams to deliver excellent customer service.
Support service and maintenance contracts, helping to meet agreed response times and service levels.
Ensure all work is carried out safely and in line with company procedures and relevant electrical and EV charging standards.
Participate in an on-call rota, approximately 1 week in 5, Monday to Monday, as required.

Benefits

Full internal training and relevant certifications.
The opportunity to develop your career in the growing EV charging industry.
A company vehicle and the tools required for the role.
The opportunity to work as part of an expanding technical team.
A varied role involving customer support, diagnostics, maintenance and repairs.
33 days holiday (including bank holidays) pro rata and a day off for your birthday
Employer pension contributions
Employee Assistance Programme
Life assurance up to 6x salary
Full training and development opportunities