Field Service Engineer (Nasa/Suffolk County)

Abbott•Central Islip, NY

2d•Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life, with a portfolio of life-changing technologies spanning diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in over 160 countries, Abbott is committed to creating breakthrough science to improve health and is always anticipating changes in medical science and technology. Their diagnostic solutions are crucial for patient care decision-making in hospitals, laboratories, and clinics worldwide, covering conditions from heart attacks to infectious diseases and cancers. This is a remote, field-based position within the Diagnostics Division, covering the New York metro area and New Jersey. Qualified candidates must reside in the Nasa or Suffolk County area and be able to travel up to 25% with a valid Driver’s License. As a Field Service Engineer II, the role involves supporting customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments, ensuring compliance and customer satisfaction. The engineer will manage their territory, resolve complex issues, and collaborate cross-functionally to deliver exceptional service and achieve business goals, directly impacting reliable diagnostics and patient care.

Requirements

Bachelor’s degree or equivalent relevant experience.
2-5 years of experience in Engineering or Laboratory Technology.
Ability to travel 25% within the assigned territory.

Nice To Haves

Strong troubleshooting and problem-solving skills with laboratory instrumentation
Ability to work independently and thrive in team environments
Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
Effective communication and interpersonal skills.

Responsibilities

Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.