Field Service Engineer (Nasa/Suffolk County)

Abbott•Central Islip, NY

10d•$27 - $53•Remote

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. This is a remote position. Qualified candidates must currently live in the Nasa and or Suffolk County area. Must be able to travel up to 25%. Must have a Valid Driver’s License. We’re hiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role that covers the New York metro area and New Jersey. As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care.

Requirements

Bachelor’s degree or equivalent relevant experience.
2-5 years of experience in Engineering or Laboratory Technology.
Ability to travel 25% within the assigned territory.
Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
Effective communication and interpersonal skills.

Nice To Haves

Strong troubleshooting and problem-solving skills with laboratory instrumentation.
Ability to work independently and thrive in team environments.

Responsibilities

Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.