Field Service Engineer
IPG Photonics•Kingston, ON
•Onsite
About The Position
IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers. IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions.
Requirements
- Bachelor’s degree in Engineering (Electrical, Mechanical, Photonics, Laser Engineering, or related field) or equivalent combination of education and experience
- 5+ years of field service experience supporting lasers, photonics systems, or other sophisticated capital equipment
- Demonstrated experience troubleshooting complex system-level issues independently
- Experience interfacing directly with customers in high-pressure production environments
- Advanced problem-solving skills related to electrical, electronic, mechanical, and photonics-based systems
- Ability to diagnose system-level failures involving hardware, software, optics, and controls
- Strong technical reading, writing, and schematic interpretation skills
- Ability to interpret service data, logs, and performance metrics to determine root cause
- Exceptional customer service and communication skills with the ability to explain complex technical issues clearly
- Strong command of verbal and written English
- Proficient with Microsoft Office tools
- Highly self-directed individual capable of working independently as well as within a cross-functional team
- Willingness to mentor and support Field Service Technicians as needed
- Valid driver’s license required
Nice To Haves
- experience with Oracle, Salesforce, or other CRM/ERP systems preferred
Responsibilities
- Perform installation, commissioning, troubleshooting, repair, and preventative maintenance of IPG laser systems
- Serve as escalation point for complex technical issues beyond standard service procedures
- Interface with engineering, applications, and product support teams to resolve advanced field issues
- Provide detailed service documentation and feedback to support continuous product improvement
- Support customers during critical downtime situations to minimize production impact
Benefits
- challenging projects
- a motivating and friendly environment
- competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
