Field Service Engineer

CACI International•Sterling, VA

5d•$84,900 - $178,400•Onsite

About The Position

CACI is seeking a Field Service Representative (FSR) to build and maintain USSF systems. The role requires experience in installing, repairing, and troubleshooting electronic systems, as well as providing instruction to military hosts. As a Field Service Representative (FSR), you will be the primary frontline technical support for our deployed ecosystem of USSF SATCOM systems, supporting tasks at various OCONUS locations. This role requires the ability to travel on short notice to assist with maintaining multiple deployed systems globally. Tasks include regularly scheduled maintenance, hands-on troubleshooting of hardware and software issues, performing hardware replacements and installations, and aiding with next-generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks required to keep existing and future systems online and functioning properly. Approximately 50% of time will be OCONUS.

Requirements

CompTIA Security+ certification
Ability to troubleshoot complex hardware and network issues
Experience maintaining hardware systems, SATCOM terminal, including cable repair
Windows OS and Linux System Administration expertise
Physically able to travel OCONUS, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment
Must have U.S. Passport with at least one year until expiration
Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and OEM vendors (for example: vendors for sensor systems and vehicle platforms)

Nice To Haves

Working in foreign locations, either on-economy or military base housing
Prior Military or DoD experience
Previous experience as a Field Support Representative
Experience maintaining servers, network and/or communication, SATCOM terminal equipment
SIGINT background
College Degree or applicable technical certifications
Program Mission focused approach to representing the USSF Program

Responsibilities

Work with military clients to fully understand their operational needs and issues.
Effectively manage time to respond to service calls in a timely fashion.
Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
Perform small scale (move, adds, or changes of client's) equipment as needed.
Troubleshoot and resolve technical issues as they occur.
Provide basic system administration training to technical users.
Remotely monitor health and status of deployed systems.
Support logistics operations and aide with asset management responsibilities.
Assist with management of spare pools to ensure availability and accountability.
Manage and control forward deployed system spares inventory.
Escalate any hardware issues or system outages to leadership immediately.
Assist with ticket management, and track all known hardware issues within Jira ticketing system.
Perform preventative maintenance checks and services (PMCS).
Conduct hardware replacements and/or upgrades.
Monitor and maintain system hardware and software.
Troubleshoot any technical problems or issues to determine possible solutions.
Conduct and/or assist local unit with site surveys (for future system installation).
Conduct refresher training for operators, when necessary.
Support customer operations and system administrator personnel.