Field Service Engineer

Mid-Continent Instruments and Avionics•Wichita, KS

7d•$75,000 - $95,000•Onsite

About The Position

As a Field Service Engineer focused on our Aircraft Battery and Electrical Power Systems products, you’ll provide expert technical support for our full lineup of lithium-ion aircraft battery, power conversion and other electrical power system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top-notch customer experience.

Requirements

Minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
Extensive knowledge and understanding of aircraft electrical systems and skilled at troubleshooting and problem-solving system installation and operation.
Experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
Knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
Experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
Proficient with Microsoft Office and CRM systems.
Strong attention to detail.
Organized, focused, and results oriented.
Problem-solver with critical thinking and prioritizing skills.
Excellent verbal, written, and interpersonal communication skills.
Comfortable spending most of the day on the phone at your desk in an open office environment.

Nice To Haves

Working familiarity with aircraft instruments and avionics and would be able to provide technical support for those types of products in a backup capacity.
Knowledge of FAA Special Conditions.
A bachelor’s degree in a related field.
FAA A&P and/or pilot certification.

Responsibilities

Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
Serve as a primary technical interface for support of installation, configuration, operation, and management of products
Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences
Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
Track and monitor support cases to ensure timely resolution and effective follow through
Maintain accurate records of all service and support communications
Participate in industry trade shows as required
Travel up to 15% to meet business needs