Field Service Engineer - X-ray

Block Imaging Parts & Service LLC•Las Vegas, NV

12d•$80,000 - $120,000

About The Position

This role delivers technical service and support to medical imaging customers by installing, inspecting, testing, troubleshooting, calibrating, repairing, and maintaining X-ray equipment. The Field Service Engineer works independently in the field to diagnose and resolve technical issues, ensure equipment performs reliably, and meet OEM specifications, industry regulations, customer expectations, and company quality and safety standards. The role also includes communicating with customers and internal teams, documenting service work and processes, providing training, and continually developing technical expertise. Service work takes place at customer locations across the United States and includes frequent driving and transporting parts and equipment.

Requirements

Strong organizational and time-management skills, including the ability to prioritize tasks, manage deadlines, and handle multiple projects.
Mechanical aptitude and strong problem-solving, critical-thinking, diagnostic, and initiative skills.
Excellent verbal and written communication and relationship-building skills with customers, vendors, and team members.
Flexibility, professionalism, and mature decision-making in fast-paced or challenging situations.
High attention to detail and reliable follow-through, including accurate documentation, safe work practices, and quality results.
Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry or management.
Ability to meet driver eligibility requirements; minimum age 21.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to stand, walk, and move through varied work environments for extended periods; frequently bend, stoop, kneel, and reach.
Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
Manual dexterity to handle tools, small components, and electronic parts.
Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
Ability to communicate clearly with healthcare and facility staff and document service activities accurately and efficiently.
Ability to wear required personal protective equipment and comply with hospital health and safety requirements.
Ability to safely operate and enter or exit vehicles, drive for extended periods, and work in varied environmental conditions, with potential exposure to machinery, noise, and hazardous materials.

Nice To Haves

3–7 years of experience in medical imaging engineering or equivalent.
GE and/or Siemens X-ray field service experience.
Bachelor’s degree in engineering or equivalent experience.

Responsibilities

Service, install, evaluate, and maintain medical imaging equipment across the United States.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Continually expand technical knowledge and contribute to improving engineering competency.
Provide timely project updates, insights, and responses to technical inquiries.
Document new processes and provide training to end users.
Run tests or diagnostics to verify updates, calibrations, and repairs are completed properly.
Drive and operate a vehicle as an essential function of the role.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Full-time team members accrue 19 days of paid time off per year, starting on their first day of employment.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) retirement investment plan with a discretionary company matching contribution up to 6%.
Financial planning tools and training.
Team member discounts and special deals.
Tuition assistance, reimbursing 50% of eligible costs up to $1,000 per calendar year after three months of service, increasing to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Paid holiday pay.