Field Service Engineer- Omaha, Nebraska

Roche

5d•Onsite

About The Position

At Roche, we are driven by a mission to create a healthier future by advancing science and ensuring access to healthcare. The Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving and technical expertise. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. We offer a work environment that values respect and empowerment, providing exciting career prospects for those seeking to make a significant impact on patient care. This field-based role involves providing exceptional support to customers, including technical repair, installation, and preventative maintenance of Roche products within an assigned territory. You will serve as a key customer contact for technical and service-related issues, diagnosing and resolving mechanical, hardware, software, and system failures to maximize customer satisfaction.

Requirements

High school diploma and 2 years of technical school or equivalent military training or work experience
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary, OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field, plus 1-2 years of progressive experience repairing or servicing complex mechanical, system hardware and software, or networking, or wireless networking.
Successful completion of training or certification as defined by RD Services Leadership and policy.
Possess strong customer service skills to ensure positive customer relationships

Nice To Haves

8+ years of progressive experience, OR a Bachelor's degree (Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field) in a relevant field plus 4+ years of progressive experience.
Some IT experience preferred
Advanced knowledge of electronics, electro-mechanical systems, and information technology

Responsibilities

Provide routine technical support, on-site service, repair, and installation of Roche products.
Serve as a customer contact for technical and service-related issues.
Perform preventative maintenance.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities.
Contribute to quality improvement.
Focus on maximizing customer satisfaction.
Provide support after hours, on weekends and holidays as required.
Serve as an internal technical resource that can train and mentor other FESs in the region.